Fish & Chip Shop Manager

Haven; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

Haven is seeking a Fish & Chip Shop Manager to lead the team at Haggerston Castle Holiday Park. This role involves ensuring high standards of service, managing team performance, and delivering exceptional guest experiences. Candidates should have a strong background in food service management, leadership skills, and a passion for customer service.

Benefits

Attractive salary plus annual bonus opportunity

On-site accommodation, subject to availability

Comprehensive training and ongoing support

Career development opportunities

Exclusive team perks including discounts on-park dining

Qualifications

• Proven experience as a Fish & Chip Shop Manager or similar role in food service.
• Ability to work in a fast-paced environment.
• Knowledge of health and safety regulations.

Responsibilities

• Lead and motivate the team to deliver exceptional service.
• Ensure guest satisfaction by addressing concerns and improving service.
• Manage resources, including budgets and team schedules.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational Skills

Multitasking

Job description

Haven Northumberland, England, United Kingdom

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Haven Northumberland, England, United Kingdom

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Join our team at Haggerston Castle Holiday Park in Berwick- Upon- Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.

Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR

Job Details

Position: Cooks Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Cooks Manager, where your leadership skills will ensure every guest enjoys exceptional service and tasty Fish & Chips!

As the Cooks Fish & Chip Shop Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and brand standards.

Key Responsibilities

Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.

Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.

Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.

Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.

Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.

Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.

Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Fish & Chip Shop Manager, Takeaway Manager in a fast-food chain, or a similar management role within the food service industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.
  
  

What We Offer

• Attractive salary plus annual bonus opportunity.
• On-site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
  
  

How To Apply

To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Travel Arrangements

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