First Response Apprentice

The Apprenticeship Guide; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Extra holidays at Christmas

Critical illness protection

Life assurance

Discounted conveyancing

Discounted eyecare

CSR days

Funding for external training

4pm birthday finish

Job summary

Harper Macleod in Glasgow is offering an Advanced Level 3 Apprenticeship within the Personal Injury & Reparation department. The First Response team is the initial contact for clients, insurers, or private companies, capturing and triaging enquiries and arranging statements.

As an apprentice, you will develop IT and administrative skills using iManage, Solcase, Bighand, Outlook and MS Office, while gaining experience in data input, diary management, and client communication.

Qualifications

• Excellent IT and organisational skills including Outlook, Word, and Excel.
• Excellent communication skills.
• Ability to prioritise and work to deadlines under pressure.
• Ability to use initiative.
• Experience in managing tasks/processes.
• Attention to detail and accuracy.

Responsibilities

• 1st point of contact when answering enquiries from clients and taking statements, triaging where necessary.
• Make calls to third parties on behalf of the team to gather information and document.
• Actively managing enquiries from social media platforms using Solcase.
• Receive tasks via Bighand with regards to printing/scanning requests department wide.
• Manage own diary via MS Outlook to pre‑plan your days.
• Open files (via iManage) so that team can access information.

Skills

IT skills

Outlook

Word

Excel

Communication

Prioritisation

Deadlines

Detail orientation

Task management

Education

Advanced apprenticeship level 3

Tools

iManage

Solcase

Bighand

MS Outlook

Job description

• Apprenticeship - Advanced apprenticeship: level 3
• Glasgow G1 3PE

• 06/10/2026
• £24,279 per annum.
• Apprenticeship - Advanced apprenticeship: level 3
• Glasgow G1 3PE

Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We’ve won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.

We are looking for a First Response team member to work within the First Response team within the Personal Injury & Reparation department. The First Response team is the first point of contact for clients, whether they are an individual, insurer or private company. The team plays an important role in capturing and converting enquiries.

Responsibilities

• 1st point of contact when answering enquiries from clients and taking statements, triaging where necessary. You will gather information on new claim enquiries referred to the department and update clients accordingly.
• Make calls to third parties on behalf of the team to gather information and document. Using iManage, you will input data which will be viewed by solicitors. It is important that you follow compliance and log this information accurately.
• Actively managing enquiries from social media platforms using Solcase (a case management system).
• Receive tasks via Bighand with regards to printing/scanning requests department wide.
• Manage own diary via MS Outlook to pre‑plan your days.
• Open files (via iManage) so that team can access information.

Skills And Knowledge Required

• Excellent IT and organisational skills including Outlook, Word, and Excel.
• Excellent communication skills.
• Ability to prioritise and work to deadlines under pressure.
• Ability to use initiative.
• Experience in managing tasks/processes.
• Attention to detail and accuracy.

Salary

£24,279 per annum.

Working week

35 hours per week, Monday to Friday, 9am – 5pm.

Benefits

• Critical illness protection.
• Life assurance.
• Discounted conveyancing on sales and purchases.
• Discounted eyecare.
• Charity donation through payroll.
• Cycle to work scheme.
• Buy additional leave option.
• Extra holidays at Christmas.
• CSR days.
• Funding for external training.
• Recruitment finder’s fee.
• Additional discounts.
• 4pm birthday finish.
• Pension scheme.

Future Prospects

Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

Important Information

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

Job Ref: Harper DAS First Response