Customer Experience Specialist

Allscreens Nationwide Ltd; Quernmore; On-site; GBP 22,000 - 28,000; Full time

Job summary

A Customer Service Advisor at Allscreens Nationwide Ltd will be the first point of contact for customers, delivering professional support across phone, email, web chat and online forms. You will help resolve enquiries and contribute to a positive customer experience.

The role involves coordinating with specialist teams, maintaining CRM records, and supporting customer communications and campaigns while fostering strong customer relationships.

Qualifications

• Customer service and client interaction skills.
• Strong verbal and written communication.
• Familiarity with CRM systems and data entry.

Responsibilities

• Handle customer inquiries via phone, email, web chat and online forms.
• Provide accurate information and guide customers to solutions.
• Maintain and update CRM records and assist with email campaigns.

Skills

Customer service

Communication

CRM software

Job description

A Customer Service Advisor at Allscreens Nationwide Ltd will be the first point of contact for customers, delivering professional support across phone, email, web chat and online forms. You will help resolve enquiries and contribute to a positive customer experience.

The role involves coordinating with specialist teams, maintaining CRM records, and supporting customer communications and campaigns while fostering strong customer relationships.