First Line Technical Support Engineer (Shift Patterns)

Iservicio; Chertsey; On-site; GBP 21,000 - 30,000; Full time

Job summary

Krome Technologies recherche un ingénieur support technique de première ligne pour rejoindre une équipe dynamique 24/7. Vous serez responsable de résoudre des problèmes techniques variés tout en offrant un service client de qualité supérieure. Ce rôle nécessite une disponibilité pour travailler par roulement, ainsi qu'un engagement à apprendre et à grandir au sein de l'organisation. Une expérience professionnelle ou un diplôme dans un domaine connexe est un atout.

Benefits

Pension avec contribution de l'employeur de 4%

Programme d'assistance aux employés

Formation et développement de carrière

Reconnaissance des employés avec des récompenses

Petit-déjeuner gratuit

Adhésion au gymnase à prix réduit

Qualifications

• 1 à 2 ans d'expérience dans un rôle similaire ou diplômé récent.
• Compréhension des systèmes de ticketing et des SLAs revendiquée.
• Quels que soient les certificats, cela peut être un plus.

Responsibilities

• Résoudre les problèmes matériels et logiciels.
• Travailler en étroite collaboration avec l'équipe technique.
• Participer à la gestion des demandes de support.

Skills

Communication

Résolution de problèmes

Education

Diplôme universitaire (ou expérience équivalente)

Tools

MS Office Suite

Active Directory

TeamViewer

Exchange / Office 365

Job description

First Line Technical Support Engineer (Shift Patterns)

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First Line Technical Support Engineer (Shift Patterns)

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Location: Chertsey, Surrey

Department: IT

Job Type: Full time

Contract Type: Permanent

Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels?

The Company

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.

The Role

Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team.

Joining this technically strong, fun and dynamic team, you will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters.

The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.

Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.

This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required.

The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am.

Essential Requirements

1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT

Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc

Some experience using a Ticketing system / working to SLAs will be advantageous

Great communication skills (in person and via telephone) - excellent written and spoken English is essential

Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments

The successful candidate will be a punctual and thorough worker, with astute attention to detail

Any IT qualifications will be an advantage but not essential

Valid UK driving licence is essential

Shift patterns will vary between 8.00am 8.00pm or 8.00pm 8.00am Monday to Friday with 2 hours break.

The Package

£21,000 - £30,000 Basic (depending on experience) + £4k Shift Allowance

Benefits

4% Employer Pension Contribution

Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)

Employee Assistance Programme

Private Medical Insurance (applicable after 5 years service)

Learning and Development Programme, aimed to support Career Progression

Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)

Long Service Recognition Awards for 5, 10, 15 years+

Complimentary Breakfast Available (8am 9am Mon to Fri)

Complimentary Tea/Coffee and Fresh Fruit Available All-day

Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks

Discounted Corporate Gym Membership

Cycle to Work Scheme

Shower Facilities

Free Private Car Park

Staff Break Out Room with Pool Table

Modern, Open Plan, Office Environment

Regular Company-Funded Social Events

Company-Funded (Voluntary) Participation in our Charity Events

Electric Vehicle Charging Points are available at our Chertsey Head Office

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst.

REF-222145

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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