First Line Technical Support Engineer

TieTalent; Chertsey; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a dynamic Helpdesk team at a leading technology consultancy as a First Line Technical Support Engineer. This role involves troubleshooting hardware and software issues while providing exceptional customer service. With training opportunities and a focus on community and integrity, you will help achieve client business goals while developing your career.

Benefits

4% Employer Pension Contribution

Flexible Annual Leave Package (25 days + Bank Holidays)

Private Medical Insurance (after 5 years)

Employee Assistance Programme

Monthly Employee Recognition Awards

Complimentary Breakfast Available

Discounted Corporate Gym Membership

Cycle to Work Scheme

Regular Company-Funded Social Events

Electric Vehicle Charging Points

Qualifications

• 1 to 2 years of professional experience in a similar role.
• Experience with MS Office Suite and understanding of Active Directory.
• Valid UK driving licence required.

Responsibilities

• Hands-on problem fixing and troubleshooting across hardware and software.
• Work independently and as part of a team to meet customer expectations.
• Field-based First Line duties requiring travel to client locations.

Skills

Problem Solving

Communication

Customer Service

Education

Any IT qualifications

Tools

Active Directory

MS Office

Azure

Exchange / Office 365

Ticketing system

Job description

Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels?

The Company

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.

The Role

Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients.

The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.

Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.

This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required.

1 to 2 years of professional experience in a similar roleExperience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etcSome experience using a Ticketing system / working to SLA’s will be advantageousGreat communication skills (in person and via telephone) - excellent written and spoken English is essentialPersonable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departmentsThe successful candidate will be a punctual and thorough worker, with astute attention to detailAny IT qualifications will be an advantage but not essentialValid UK driving licence is essentialShift Work will vary between 8.00am – 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am – 4pm, 9am – 5pm, 10am – 6pm, 12pm – 8pm.You may be occasionally asked to cover weekend shifts as and when needed.This is an office-based role at Krome’s HQ in Chertsey (Surrey).However, some First Line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required.

The Package: £24,000 - £30,000 Basic (depending on experience)

4% Employer Pension ContributionFlexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)Employee Assistance ProgrammePrivate Medical Insurance (applicable after 5 years’ service)Learning and Development Programme, aimed to support Career ProgressionMonthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)Long Service Recognition Awards for 5, 10, 15 years+Complimentary Breakfast Available (8am – 9am Mon to Fri)Complimentary Tea/Coffee and Fresh Fruit Available All-dayFully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work DrinksDiscounted Corporate Gym MembershipCycle to Work SchemeShower FacilitiesFree Private Car ParkStaff Break Out Room with Pool TableModern, Open Plan, Office EnvironmentRegular Company-Funded Social EventsCompany-Funded (Voluntary) Participation in our Charity EventsElectric Vehicle Charging Points are available at our Chertsey Head OfficeInclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy on our website.