Technical Support Engineer - Hands-on experience with cutting-edge network technologies (Previous...

ZipRecruiter; Warwick; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading technology firm seeks a Technical Support Engineer to join their dedicated team at Telent. This role offers an exciting opportunity to support critical infrastructure, requiring strong problem-solving and communication skills as well as vendor certifications. Employees benefit from excellent holiday options, inclusive company culture, and a focus on personal and professional development.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Vendor certifications in VMware, Cisco LAN/WAN beneficial.
• Strong communication skills essential.
• Organized, proactive and diligent.

Responsibilities

• Configure and replace datacentre equipment like Cisco and Juniper.
• Provide on-site and on-call support throughout the UK.
• Proactively monitor performance and security of TPCMS.

Skills

Problem Solving

Communication

Adaptability

Education

Further education in IT/ICT

Tools

Cisco LAN/WAN

VMware

MS Windows System Support

Juniper

McAfee SIEM

Job description

Job Description: Technical Support Engineer

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

What you’ll do:

• Configure and replace datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation.
• Provide both on-site and on-call support for TPCMS, with the ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving them or by assigning them to internal staff or external providers for resolution.
• Engage with the System Management Team to support continuous improvement for TPCMS and customer service.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by aiding in development and training.

Who you are:

This role is ideal for an organized, proactive, and diligent 1st Line Support Engineer. It offers a great opportunity for growth in IT support. The role suits someone who enjoys problem-solving, thrives in a team environment, and is adaptable to a fast-paced, 12-hour shift rotation. Strong communication skills are essential, and a desire to develop technical skills is valued.

Key Requirements:

• Vendor certifications in VMware, MS Windows System Support, Cisco LAN/WAN, Juniper, IP Trade are beneficial.
• Knowledge of McAfee SIEM Security (Security Information and Event Management).
• Further education in IT/ICT.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients. We focus on developing skills, making an impact, and fostering an inclusive culture that values diversity. Our benefits include:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent through our video and discover how we champion an inclusive environment where everyone can thrive and reach their full potential.

#LI-Onsite

#TJ-ONSITE

About Telent

Telent is a leading technology company specializing in design, build, support, and maintenance of mission-critical communications and infrastructure. We connect communities and enable digital transformation across the UK. Join our team of over 3,000 dedicated professionals to make a real impact and help improve everyday life for everyone.

Our Values:

Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused