1st Line Support Engineer

ITSS Recruitment Ltd; Greater London; On-site; GBP 18,000 - 30,000; Full time

Job summary

ITSS Recruitment Ltd seeks a 1st Line Support Engineer for a Hybrid role in London (2 days WFH). The MSP in Farringdon values innovation and flexibility, offering strong career progression as they expand by 50% in 18 months.

You will assist users with Windows OS, Office 365, Exchange, AD, and basic networking, using remote tools to resolve incidents and liaise with third-party vendors as needed.

Qualifications

• Experience with Windows 7 and Windows 10 operating systems.
• Experience with Office 365 and Exchange management.
• Active Directory Users/Computers management experience.
• Basic client-side networking knowledge.
• Experience in a Managed Service Desk environment is beneficial.
• Experience resolving incidents quickly using remote support tools.
• Exposure to HP and Dell hardware.

Skills

Strong problem solving

Good communication

Self-motivated

Team player

Organisational skills

Tools

Office 365

Exchange 2007/2010/2013/2016

Active Directory

Remote support tools

HP hardware

Dell hardware

Networking (basic)

Job description

1st Line Support Engineer - Hybrid (2 days WFH) - up to 30K + 2x Overtime - Farringdon, London

An exciting new opportunity has become available for a 1st Line Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Farringdon, London.

We are looking for enthusiastic, passionate 1st Line Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

1st Line Support Engineer experience:

• Windows 7 and Windows 10 Operating Systems
• Office 365
• Exchange 2007/2010/2013/2016 Mailbox Management
• Active Directory Users/Computers Management
• Basic Client-side Networking experience
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Microsoft Office Applications
• Prior experience working within a Managed Service Desk provider (beneficial)
• Proven experience resolving incidents quickly by using remote support tools
• Exposure to HP and Dell hardware.

We are not expecting the 1st Line Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

You will be self motivated 1st Line Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 1st Line Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team.