First Line Manager Transport

John Lewis Partnership; London; On-site; GBP 36,000 - 58,000; Full time

Job summary

Join a leading employee-owned business as a Transport First Line Manager. You will oversee operations in a Customer Fulfilment Centre, leading a team, ensuring high productivity, and maintaining exceptional customer service standards. This position offers competitive pay and opportunities for personal development.

Qualifications

• Proficient transport knowledge and experience managing teams.
• Good understanding of Health and Safety legislation.
• Experience handling disciplinary procedures in a management role.

Responsibilities

• Manage performance and development of team Partners.
• Optimise productivity and manage agency usage.
• Ensure compliance with safety and legal regulations.

Skills

Transport knowledge of current EU and Working Time regulations

Understanding of Health and Safety legislation

Management experience in Transport/E-Commerce environment

Education

Full UK Manual Driving Licence

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Transport First Line Manager, you'll be managing Partners and agency across the Transport operation, helping to maintain the smooth running of our Customer Fulfilment Centre (CFC). This is a 7-day-a-week operation where you will ensure productivity and key customer service levels are met within budget. You'll play an active role in motivating and leading your team.

Due to its nature, you need to be 18-years or older to work in this role.

Working Pattern

- 37.5 hours per week: Earliest start time from 05:00 and latest finish time 23:00, including weekend working.

Contract

This position is a Permanent role.

Salary

- £36,400 - £57,600 per annum

Key Responsibilities

• Managing the performance, wellbeing and development of all Partners in your team, including absence management, conduct management, and performance interventions.
• Optimising productivity and managing overtime and agency usage to improve costs.
• Delivering high-quality Customer Service to Customers and Stakeholders at all times.
• Supporting a culture of continuous improvement across the department.
• Ensuring safety by following all Legal, Health, Safety procedures, EU Driving Regulations, and Operational procedures.
• Deputising for the Transport Manager when they are unavailable.

Essential skills/experience you'll need

• Proficient transport knowledge of current EU and Working Time regulations.
• Full UK Manual Driving Licence, with a maximum of 6 penalty points.
• Experience in a management role in a Transport / E-Commerce environment.
• A good understanding of Health and Safety legislation.
• Experience handling disciplinary procedures.

The partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We innovate, adapt, and diversify. We uphold our promise of Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and rewards. We use our voices to contribute to our success, working together through good and challenging times, with kindness and respect.

We own making the Partnership a place where everyone belongs. Embracing differences and creating an environment to thrive, grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. If needed, you'll be informed and provided with information during recruitment. We encourage quick completion of vetting documents to avoid delays. DBS checks will be carried out by a registered body, and financial probity checks may also be required.

We recommend applying promptly as vacancies may close early if we receive many applications.

We support flexible working to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.