First Line Manager Transport

Redefined Ltd; Coulsdon; On-site; GBP 36,000 - 58,000; Full time

Job summary

Une entreprise renommée au Royaume-Uni recherche un Transport First Line Manager pour superviser l'équipe de transport d'un Centre de Fulfilment Client. Le candidat idéal aura une solide expérience en gestion dans le secteur du transport et sera responsable de la performance des employés, garantissant un service client exceptionnel ainsi qu'une conformité avec les réglementations de santé et de sécurité. Ce poste implique de travailler dans un environnement dynamique avec des horaires flexibles.

Qualifications

• Licence de conduire manuelle britannique valide avec un maximum de 6 points de pénalité.
• Expérience en gestion dans un environnement de transport ou e-commerce.
• Bonne compréhension de la législation sur la santé et la sécurité.

Responsibilities

• Gestion de la performance des employés et optimisation de la productivité.
• Assurer un service client de haute qualité.
• Conformité avec toutes les réglementations de santé et de sécurité.

Skills

Connaissance des réglementations de transport

Gestion du bien-être et développement des employés

Service client

Santé et sécurité

Job description

About the role

As a Transport First Line Manager, you'll be managing Partners and agency staff across the Transport operation, helping to maintain the smooth running of our Customer Fulfilment Centre (CFC). This is a 7-day-a-week operation where you will ensure productivity and key customer service levels are met within budget. You'll play an active role in motivating and leading your team.

Due to the nature of the role, you need to be 18 years or older to work here.

Working Pattern - 37.5 hours per week:

• Earliest start time from 05:00 and latest finish time of 23:00, including weekend working.

Contract - This is a permanent role

Salary - £36,400 - £57,600 per annum

Key Responsibilities

• Managing the performance, wellbeing, and development of all Partners in your team, including absence management, conduct management, and performance interventions.
• Optimising productivity and managing overtime and agency usage to control costs.
• Delivering high-quality Customer Service to Customers and Stakeholders at all times.
• Supporting a culture of continuous improvement across the department.
• Ensuring safety by following all Legal, Health and Safety procedures, EU Driving Regulations, and Operational procedures.
• Deputising for the Transport Manager when they are unavailable.

Essential skills/experience you'll need

• Proficient transport knowledge of current EU and Working Time regulations.
• Full UK Manual Driving Licence, with a maximum of 6 penalty points.
• Experience working in a management role in a Transport or E-Commerce environment.
• A good understanding of Health and Safety legislation.
• Experience dealing with disciplinary procedures.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. As we look to the future, there’s never been a more exciting time to join us.

We focus on being brilliant at retail, innovating, adapting, and diversifying. We are committed to price, quality, and service excellence in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We contribute to our success, work together through challenges, and treat everyone with kindness and respect.

We aim to create an inclusive environment where everyone can be themselves and thrive, growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. If required, you’ll be informed and provided with details during recruitment. We encourage quick completion of vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be necessary for some roles.

We recommend applying promptly, as vacancies may close early if many applications are received.

We support flexible working arrangements, such as flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.