First Line Manager Transport

JLP Insights & Media website; London; On-site; GBP 36,000 - 58,000; Full time

Job summary

A leading retail company is seeking a First Line Manager in Transport to oversee operations at their Customer Fulfilment Centre. The role involves managing team performance and ensuring high-quality customer service, while adhering to health and safety regulations. With a competitive salary and opportunities for personal development, this is an exciting opportunity to join a dynamic retail environment.

Qualifications

• Proficient Transport knowledge of current EU and Working Time regulations.
• Experience managing teams in a Transport / E-Commerce environment.
• Good understanding of Health and Safety legislation.

Responsibilities

• Manage performance, wellbeing, and development of all team members.
• Ensure productivity and customer service levels are met within budget.
• Support a culture of continuous improvement across the department.

Skills

Transport knowledge

Management experience

Health and Safety understanding

Education

Full UK Manual Driving Licence

Job description

First Line Manager Transport page is loaded

First Line Manager Transport

Apply locations Coulsdon DFC (Waitrose & Partners) posted on Posted Yesterday job requisition id R-177840

ABOUT THE ROLE

As a Transport First Line Manager, you'll be managing Partners and agency across the Transport operation, helping to maintain the smooth running of our Customer Fulfilment Centre (CFC). This is a 7-day-a-week operation where you will ensure productivity and key customer service levels are met within budget. You'll play an active role in motivating and leading your team.

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Due to its nature, you need to be 18-years or older to work in this role.

Working Pattern - 37.5 hours per week:

• Earliest start time from 05:00 and latest finish time 23:00, Including weekend working.

Contract - This position is a Permanent role

Salary - £36,400 - £57,600 per annum

Key Responsibilities

On a day-to-day basis, you'll be responsible for:

- Managing the performance, wellbeing and development of all Partners in your team, such as absence management, conduct management, formal and informal performance interventions.

- Optimising productivity and managing the usage of overtime and agency to improve costs.

- Delivering high quality Customer Service to Customers and Stakeholders at all times.

- Supporting a culture of continuous improvement across the department.

- Ensuring the safety of yourself and others by following all Legal, Health, and Safety procedures, EU Driving Regulations, and Operational procedures.

- Deputising for the Transport Manager when they are unavailable.

Essential skills/experience you'll need

- Proficient Transport knowledge of current EU and Working Time regulations.

- Full UK Manual Driving Licence, with a maximum of 6 penalty points.

- Experience of working in a management role in a Transport / E-Commerce environment.

- A good understanding of Health and Safety legislation.

- Experience of d ealing with full disciplinary procedures.

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Closing Date:

June 21, 2025

Pay:

£36,400.00 - £57,600.00 Annual

Contract Type:

Permanent

Hours of Work:

Earliest start time from 05:00 and latest finish time 23:00, Including weekend working.

Job Level:

Partnership Level 8

Where You'll Be Working:

Coulsdon DFC (Waitrose & Partners), 11 Ullswater Crescent, London, London, CR5 2HR

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

At Waitrose, we LOVE food, and we’re all about creating truly extraordinary shopping experiences by sharing our passion with our food loving customers.

We don’t just give great service and stock shelves, we forge an emotional connection with our customers through our shared passion for great food. Setting us apart from other supermarkets.