First Line IT Support Engineer

Akari Care Limited; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A care service provider is looking for a First Line IT Support Engineer in Leeds. In this role, you will provide IT support to 2000 staff across several care homes and work closely with outsourced IT partners. The ideal candidate has a customer-first attitude, strong communication skills, and experience in helpdesk environments, particularly with Microsoft 365. This challenging role offers a varied and rewarding work experience.

Qualifications

• Experience in a helpdesk environment with ticketing software.
• Proficient in Microsoft 365 and Exchange administration.
• Ability to work in a customer-focused IT support role.

Responsibilities

• Provide customer-focused IT support to staff across Care Homes.
• Work closely with outsourced IT partners.
• Assist in various IT infrastructure tasks as needed.

Skills

Customer-first attitude

Great communication skills

Technical aptitude

Diagnostic skills

Good organisational skills

Self-starter

Tools

Helpdesk environment and ticketing software

Microsoft 365 admin

Exchange admin

Office 365 including Excel

Job description

FIRST LINE IT SUPPORT ENGINEER

Akari Care provides residential and nursing care services to the elderly operating 31 homes nationally. Our internal Technology department is recruiting a First Line IT Support Engineer to report directly to the Head of IT. This role will be varied and challenging but also rewarding.

The First Line IT Support Engineer works closely with our outsourced IT partners to provide excellent, customer-focussed IT support to 2000 staff across our network of 31 Care Homes and our Leeds Support Centre.

We welcome applications from applicants that have:

• An approachable, customer-first attitude
• Great communication skills – patient and polite
• A high level of technical aptitude and instincts
• Fantastic diagnostic and problem-solving skills
• Good organisational skills
• Initiative, a self-starter

Required Skills & Experience:

• Helpdesk environment and ticketing software
• Microsoft 365 admin
• Exchange admin
• Office 365 including Excel

Desirable Skills & Experience:

• Phone / VOIP / PBX admin
• Understanding of networks, IP, DNS, routers, wifi, printers.
• Facilitating infrastructure work – access points, cabling, FTTP, SoGEA etc.

If you feel that you meet the criteria, and would like to be considered for the role please click the apply button, and upload your up to date CV for consideration.

We look forward to hearing from you.