First-Line IT Support Analyst - Desktop & Devices

Dawsongroup Plc; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Cycle to work scheme

Birthday leave

Bank holidays included

Long-term incentives

Job summary

Dawsongroup Plc in Milton Keynes is seeking a 1st Line Desktop Support Analyst, Help Desk Analyst or IT Support Analyst to be the first point of contact for IT support across the business.

You will diagnose and resolve common hardware, software, network and account issues, configure desktops and devices, log incidents, and escalate where needed, while delivering a professional, customer-focused service.

Qualifications

• Experience in first-line IT support or Help Desk environments.
• Familiar with Windows, Microsoft 365, AD and VMware Horizon.
• Knowledge of ITIL service management principles.
• Customer-focused and collaborative approach.

Responsibilities

• Provide first-line IT support across a broad range of technologies and business systems.
• Diagnose and resolve common hardware, software, network, access and account issues.
• Log, categorise, prioritise and manage incidents and service requests through the Help Desk.
• Configure, deploy and support desktops, laptops, mobile devices and peripherals.
• Identify recurring issues and escalate appropriately.
• Exhibit a structured approach to troubleshooting and strong communication.
• Collaborate with wider IT teams and contribute to knowledge sharing.

Skills

First-line IT support

Windows OS

Microsoft 365

Active Directory

VMware Horizon

Intune

ITIL basics

Tools

Microsoft Intune

VMware Horizon

Active Directory

Microsoft 365

Job description

Dawsongroup Plc in Milton Keynes is seeking a 1st Line Desktop Support Analyst, Help Desk Analyst or IT Support Analyst to be the first point of contact for IT support across the business.

You will diagnose and resolve common hardware, software, network and account issues, configure desktops and devices, log incidents, and escalate where needed, while delivering a professional, customer-focused service.