First‑Line IT Helpdesk Engineer - Growth & On-Call

Arc; Yateley; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training opportunities

Job summary

Arc is a leading UK IT Managed Services Provider (MSP) delivering trusted IT solutions. We are seeking a 1st Line Helpdesk Engineer to be the first point of contact for remote and in‑person support, handling issues efficiently with a customer‑focused approach.

You will work with Windows 7/10/11, Office 365, Active Directory and other Microsoft technologies, and contribute to knowledge bases while joining a 24/7 on‑call rota as needed.

Qualifications

• Previous experience in a 1st Line Support or Helpdesk role.
• Strong troubleshooting and problem‑solving skills.
• Familiarity with Windows 7/10/11.
• Experience with Microsoft technologies including Active Directory, Group Policy and Server maintenance, Office 365 (Exchange, OneDrive, SharePoint), Azure (basic understanding).
• Basic networking knowledge (IP addressing, DHCP, DNS).
• Knowledge of VM Ware/ Virtualisation.
• Experience with antivirus solutions (e.g. Sophos).
• Clear and confident communication skills.

Responsibilities

• Provide remote 1st line IT support to clients via phone and email.
• Diagnose and resolve technical issues, escalating where necessary.
• Support users across Microsoft technologies including Windows and Office 365.
• Maintain and update IT documentation and knowledge bases.
• Deliver customer‑facing support via phone, email, and in person as required.
• Participate in an on‑call rota providing 24‑hour support.

Skills

Troubleshooting

Communication

Windows OS

Active Directory

Office 365

Azure basics

Networking basics

VMware

Antivirus (Sophos)

Tools

VMware

Job description

Arc is a leading UK IT Managed Services Provider (MSP) delivering trusted IT solutions. We are seeking a 1st Line Helpdesk Engineer to be the first point of contact for remote and in‑person support, handling issues efficiently with a customer‑focused approach.

You will work with Windows 7/10/11, Office 365, Active Directory and other Microsoft technologies, and contribute to knowledge bases while joining a 24/7 on‑call rota as needed.