First-Contact Funeral Service Specialist Level I

Dignity; Maidstone; On-site; GBP 11,000 - 14,000; Part time

Job summary

A trusted funeral services provider in Maidstone seeks a part-time Funeral Service Specialist. This role requires an empathetic individual to guide families through sensitive arrangements with professionalism. Responsibilities include overseeing daily branch operations, arranging charitable funerals, and representing the branch in the local community. Ideal candidates will possess strong communication skills and experience in customer service, with flexibility for weekend work. The position offers a competitive salary and commission potential.

Benefits

Professional development

Commission potential

Life assurance cover

Health & Wellbeing Programme

Generous holiday allowance

Pension Scheme

Qualifications

• Compassion and empathy in sensitive situations.
• Strong communication, organisation, and admin skills required.
• Willing to work flexibly, including on weekends.

Responsibilities

• Support families with empathy and professionalism.
• Arrange funerals that meet wishes and legal requirements.
• Oversee daily operations and maintain high standards.

Skills

Compassion, calmness, and empathy

Communication and organisational skills

Experience in customer service

Job description

A trusted funeral services provider in Maidstone seeks a part-time Funeral Service Specialist. This role requires an empathetic individual to guide families through sensitive arrangements with professionalism. Responsibilities include overseeing daily branch operations, arranging charitable funerals, and representing the branch in the local community. Ideal candidates will possess strong communication skills and experience in customer service, with flexibility for weekend work. The position offers a competitive salary and commission potential.