First Call Operative

Wales & West Utilities Limited; Swindon; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Pension

Annual salary review

Monthly bonus

25 days annual leave

Life Insurance

Job summary

Wales & West Utilities Limited in Swindon is seeking experienced gas engineers to join our safety-critical team, focusing on gas emergency response, meter work, and network maintenance.

The role requires ACS qualifications and a full driving licence, plus flexibility for shift patterns including weekends and a 24/7 standby rota. We offer a comprehensive benefits package, pension, overtime, and a monthly bonus.

Qualifications

• ACS gas qualifications and full driving licence required.
• Willingness to work shift patterns including weekends and evenings.
• Commitment to training and upskilling, and a safety-conscious approach.

Responsibilities

• Respond to gas leaks and emergencies as part of the gas emergency service.
• Classify/ defer gas escapes and perform testing and diagnostic work.
• Install, maintain, and replace gas meters on sites and networks.
• Work safely, cost-effectively and with high customer service standards.

Education

ACS qualification (MET1 CMA1 CCN1 CMET)

Job description

The closing date for this advert is the 24/09/2026.

Accessibility

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Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we’re looking for:

We're looking for experienced gas engineers to play a big part in keeping the communities we serve safe.

You’ll be relied on to:

• Play a key role in the gas emergency service responding to gas leaks and emergencies reported by members of the public.
• Participate in the provision of an emergency service which must be delivered in a safe, cost effective and efficient manner,
• Classify and, where appropriate, defer gas escapes, testing, survey and detection and diagnostic work in gas consumers premises and on our network.
• Install, maintain, replace and remove gas meters.

You’ll need to have:

• A minimum of one ACS qualification – such as: MET1 & CMA1, CCN1, CMET, Appliances etc
• A full valid driving licence
• A willingness to work various shift patterns which includes weekend and evening work, and participation in a 24/7 standby rota.
• Have the energy to work in all weather conditions.
• Be able to work well as part of a team.
• Have a keen sense of pride in delivering great customer service.
• Be fully committed to undertaking the necessary training and upskilling.

We would also love to hear about anything else you feel you could add or bring to the role!

As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What you’ll get in return:

• Average earnings *£45k pa based on a fully qualified operational engineer (*basic starting salary of £39,584 pa, rising to £42,080 pa plus overtime and shift premium payments when fully qualified operational)
• A structured pay & competency framework which rewards skills, competence and enables development and career progression.
• Additional earnings through the standby rota plus overtime and additional work available
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans.
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs.
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Friends & Family Discount for Three Mobile and Broadband
• Colleague recognition including Annual Celebrating Excellence Awards
• Living Wage Accredited Employer
• Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion.
• Annual salary review
• An opportunity to earn a monthly bonus via our incentive scheme.
• Company Sick Pay
• In-house Occupational Health Team
• Employee Assistance Programme
• Company vehicle (including vehicle insurance & fuel card), tools, Personal Protective Equipment (PPE) and uniform.

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.