Firefighter (Control) – Shropshire Fire & Rescue Service

National Fire Chiefs Council Limited.; Shrewsbury; On-site; GBP 28,000 - 37,000; Full time

Job summary

The Shropshire Fire and Rescue Service seeks a Firefighter – Control for a full-time position to manage emergency calls and support fire crews. Candidates must demonstrate strong communication and interpersonal skills and undergo comprehensive training. This vital role involves working in a flexible team within a progressive organization, emphasizing public service and emergency response.

Benefits

Local Government Pension Scheme

Paycare Healthcare Benefits Plan

Occupational Health Services

Qualifications

• Ability to handle emergency calls and calm situations.
• Computer skills - at least 30 words per minute typing.
• Desirable: Previous experience in emergency call handling.

Responsibilities

• Receive and dispatch 999 emergency calls.
• Provide support to operational fire crews.
• Perform administrative and technical duties in Fire Control.

Skills

Good written and verbal communication skills

Excellent interpersonal skills

Computer literate

Ability to calm and control situations

Job description

Firefighter – Control
£28,865 per annum, rising to £36,937 per annum following completion training (From 1 July 2025)
Full Time, 42 hours per week**
12 Month Fixed Term Contract

Shropshire Fire and Rescue Service are currently recruiting for a number of Fixed Term Contracts within the Fire Control department.

Shropshire Fire and Rescue Service is a high performing, innovative and progressive organisation that has high ambitions for the service that it provides to the communities and people of Shropshire.

We currently have opportunities for a Firefighter – Control post within Shropshire Fire and Rescue Service.

We are looking for individuals to work within a small team dedicated to receiving 999 emergency calls, dispatching and providing support to operational fire crews dealing with emergency incidents. Additional responsibilities of the team include a wide range of technical, operational and administrative duties.

We operate a Flexible-rostering duty system in our Fire Control department, working 2 days and 2 nights followed by 4 rota days. The flexibility arrangement involves coming off shifts when above optimal crewing and working where there are shortages.

** For more specific details around this, and to discuss the potential for part time working, please contact Theresa Simmonds, Fire Control Manager, by email to [e-mail]

Eligible candidates are required to have:
• Good written and verbal communication skills
• Excellent interpersonal skills
• Computer literate, with keyboard skills of at least 30 words per minute
• Ability to calm and control situations involving emergency calls

Previous experience of emergency call handling is desirable. Interested candidates must have good written and verbal communication skills; excellent interpersonal skills; be computer literate with keyboard skills of at least 30 words a minute and be able to calm and control situations involving emergency calls.

Successful candidates will undertake 5 weeks training at our Fire Control Training Centre, followed by a further 2 weeks training in post.

Closing date for applications is Thursday 3rd July 2025. Interviews are scheduled to take place week commencing 14th July 2025 which will include a typing test and an emergency call handling role play.

The position is currently based at Headquarters, St Michael’s Street, Shrewsbury, with a planned relocation to our Telford site early in 2026.

Successful candidates will be required to undertake a Basic Disclosure Check and a Pre Employment Medical.

The role includes the following benefits:

• Local Government Pension Scheme
• Paycare Healthcare Benefits Plan
• Occupational Health Services

Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and minority people who are under-represented in our Service.

Salary: £28,865 per annum, rising to £36,937 per annum following completion training (From 1 July 2025)

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