Firefighter - Control

Workinshrewsbury; Shrewsbury; On-site; GBP 28,000 - 37,000; Full time

Job summary

Shropshire Fire and Rescue Service is recruiting for several Firefighter – Control positions under Fixed Term Contracts within their Fire Control department. Successful candidates will receive extensive training and play a pivotal role in managing emergency calls and dispatching fire teams.

Benefits

Paycare Healthcare Benefits Plan

Occupational Health Services

Qualifications

• Good written and verbal communication skills.
• Excellent interpersonal skills.
• Computer literacy with a minimum typing speed of 30 wpm.
• Ability to manage emergency call situations calmly.

Responsibilities

• Receive 999 emergency calls and dispatch fire crews.
• Support operational responses to incidents.
• Handle various technical, operational, and administrative duties.

Skills

Written communication

Verbal communication

Interpersonal skills

Computer literacy

Calmness under pressure

Job description

£28,865 per annum, rising to £36,937 per annum following completion of training (from 1 July 2025)

Full Time, 42 hours per week

12-Month Fixed Term Contract

Shropshire Fire and Rescue Service is currently recruiting for several Fixed Term Contracts within the Fire Control department.

Shropshire Fire and Rescue Service is a high-performing, innovative, and progressive organization committed to providing excellent service to the communities of Shropshire.

We are offering opportunities for a Firefighter – Control post within our Fire Control department.

We seek individuals to join a small team responsible for receiving 999 emergency calls, dispatching fire crews, and supporting operational responses to incidents. The team also handles various technical, operational, and administrative duties.

Our Fire Control department operates a flexible-rostering duty system, working 2 days and 2 nights, followed by 4 rota days. This flexibility allows staff to come off shifts when staffing levels are sufficient or work during shortages.

For more details and to discuss part-time options, please contact Theresa Simmonds, Fire Control Manager, via email at [e-mail].

Applicants should have:

• Good written and verbal communication skills
• Excellent interpersonal skills
• Computer literacy with a minimum typing speed of 30 words per minute
• The ability to remain calm and manage situations involving emergency calls

Previous experience in emergency call handling is desirable. Candidates must demonstrate excellent communication skills, interpersonal abilities, computer literacy, and the capacity to handle emergency situations calmly and effectively.

Successful candidates will undergo 5 weeks of training at our Fire Control Training Centre, followed by an additional 2 weeks of on-the-job training.

The closing date for applications is Thursday, 3rd July 2025. Interviews, including a typing test and emergency call handling role-play, are scheduled for the week commencing 14th July 2025.

The position is based at Headquarters, St Michael’s Street, Shrewsbury, with an anticipated relocation to our Telford site in early 2026.

Successful candidates will be required to complete a Basic Disclosure Check and a Pre-Employment Medical.

The role offers benefits such as:

• Paycare Healthcare Benefits Plan
• Occupational Health Services

Shropshire Fire and Rescue Service is committed to equality and diversity. We welcome applications from disabled people and under-represented minority groups.