Firefighter - Control

WMJobs; Shrewsbury; On-site; GBP 28,000 - 37,000; Full time

Job summary

Shropshire Fire and Rescue Service is looking for a Firefighter - Control to join their team in receiving emergency calls and dispatching crews. This role involves critical communication skills, training, and the ability to manage high-stress situations. Competitive salary with benefits including a Local Government Pension Scheme and healthcare plan.

Benefits

Local Government Pension Scheme

Paycare Healthcare Benefits Plan

Occupational Health Services

Qualifications

• Good written and verbal communication skills.
• Excellent interpersonal skills.
• Computer literate with keyboard skills of at least 30 words per minute.

Responsibilities

• Receive 999 emergency calls and dispatch operational fire crews.
• Provide support during emergency incidents.
• Undertake administrative and technical duties.

Skills

Communication skills

Interpersonal skills

Computer literacy

Job description

WMJobs Shrewsbury, England, United Kingdom

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Shropshire Fire and Rescue Service, Firefighter - Control

£28,865 per annum, rising to £36,937 per annum following completion training (From 1 July 2025)

Full Time, 42 hours per week**

12 Month Fixed Term Contract

Shropshire Fire and Rescue Service are currently recruiting for a number of Fixed Term Contracts within the Fire Control department.

Shropshire Fire and Rescue Service is a high performing, innovative and progressive organisation that has high ambitions for the service that it provides to the communities and people of Shropshire.

We currently have opportunities for a Firefighter – Control post within Shropshire Fire and Rescue Service.

We are looking for individuals to work within a small team dedicated to receiving 999 emergency calls, dispatching and providing support to operational fire crews dealing with emergency incidents. Additional responsibilities of the team include a wide range of technical, operational and administrative duties.

We operate a Flexible-rostering duty system in our Fire Control department, working 2 days and 2 nights followed by 4 rota days. The flexibility arrangement involves coming off shifts when above optimal crewing and working where there are shortages.

• For more specific details around this, and to discuss the potential for part time working, please contact Theresa Simmonds, Fire Control Manager, by email to [e-mail]
  
  
  

Eligible candidates are required to have:

• Good written and verbal communication skills
• Excellent interpersonal skills
• Computer literate, with keyboard skills of at least 30 words per minute
• Ability to calm and control situations involving emergency calls
  
  
  

Previous experience of emergency call handling is desirable. Interested candidates must have good written and verbal communication skills; excellent interpersonal skills; be computer literate with keyboard skills of at least 30 words a minute and be able to calm and control situations involving emergency calls.

Successful candidates will undertake 5 weeks training at our Fire Control Training Centre, followed by a further 2 weeks training in post.

Closing date for applications is Thursday 3rd July 2025. Interviews are scheduled to take place week commencing 14th July 2025 which will include a typing test and an emergency call handling role play.

The position is currently based at Headquarters, St Michael’s Street, Shrewsbury, with a planned relocation to our Telford site early in 2026.

Successful candidates will be required to undertake a Basic Disclosure Check and a Pre Employment Medical.

The role includes the following benefits:

• Local Government Pension Scheme
• Paycare Healthcare Benefits Plan
• Occupational Health Services
  
  
  

Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and minority people who are under-represented in our Service.

Attached documents

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Human Resources Services

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