Fire & Security Service Engineer - PPM & Emergency Response

Dalkia UK; City of Edinburgh; On-site; Full time

Job description

Job Title: Fire & Security Service Engineer

Location: Edinburgh

Job Type: Full-Time, Permanent

Schedule: Monday to Friday (plus call-out rota as required)

Job Purpose

We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.

Key Responsibilities

• Carry out routine PPM in line with scheduled tasks and industry standards.
• Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.
• Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.
• Ensure compliance with all relevant Health and Safety legislation and company procedures.
• Complete detailed and accurate job documentation, reports, and asset records.
• Coordinate with subcontractors and suppliers for specialist system support and installations.
• Support and liaise with clients, ensuring a high level of customer satisfaction.
• Take part in an on-call rota for emergency response, as required.
• Identify opportunities for system upgrades, replacements, or improvements.
• Assist other trade teams on-site when required.
• Work proactively to support continuous service improvement and contract growth.

Working Relationships

Internal:

• Engineering Coordinators
• Service Managers

External:

• Clients and client representatives
• Subcontractors, suppliers, and system manufacturers

Qualifications & Experience

• Recognised Fire & Security Apprenticeship or equivalent experience
• Health & Safety training (e.g. Manual Handling, Working at Height)
• Strong experience in fire alarm systems with supporting certifications
• IP and analogue CCTV system experience
• Current ECS card with Chapter 8 awareness
• IPAF trained
• Minimum of GCSEs (or equivalent) in Maths and English
• Industry experience in service, fault finding, and maintenance of fire & security systems
• City & Guilds 2360 Part 3 or equivalent qualification
• Experience with IT and networking related to security systems
• Supervisory experience (or ambition for future progression)
• Teamwork: Works collaboratively to achieve shared goals
• Communication: Clear, professional, and effective with all stakeholders
• Planning & Organisation: Manages time, tasks, and priorities efficiently
• Commercial Awareness: Understands the impact of costs and efficiencies
• Risk Awareness: Identifies and mitigates operational risks
• Customer Focus: Delivers excellent service and builds positive relationships
• Adaptability: Responds positively to change and challenge
• Self-Motivation: Demonstrates initiative and a proactive approach
• Drive for Excellence: Committed to continuous improvement and quality

Health & Safety

All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.

Diversity, Equity & Inclusion at Dalkia

At Dalkia, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We value every individual and provide a supportive and respectful environment that promotes equality of opportunity. We welcome applications from all backgrounds, and we are proud to be an equal opportunity employer. Together, we aim to foster a workplace where everyone feels empowered to thrive and contribute their best.

Apply now to join a dedicated and forward-thinking engineering team focused on safety, reliability, and service excellence in fire and security systems.