Fire & Security Service Engineer - Customer-Focused Field Tech

Mitie Group plc.; Macclesfield; On-site; GBP 30,000 - 46,000; Full time

Job summary

Mitie Fire & Security is seeking a Fire & Security Service Engineer to cover the Stockport area. You will maintain Fire and Security systems, respond to service calls, and plan routine visits while ensuring excellent customer service on customer sites across the UK.

The role requires an electrical/electronic background, strong organisation, and a professional demeanor. Training and development are part of the role and you will work with established systems and protocols.

Qualifications

• Technical background in the electrical/electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• Professional and presentable demeanor.
• Ability to deliver exceptional customer service.

Responsibilities

• Maintain Fire and Security Systems in the assigned area.
• Respond to service calls on all types of Fire and Security systems.
• Plan and respond to routine and reactive visit requests.
• Maintain communication with customers when planning site visits.
• Maintain stock levels with Stores support.
• Attend training sessions and Engineering meetings.

Skills

Electrical background

Fire & security knowledge

Front-line customer contact

Organisational skills

Professional/presentable demeanor

Customer service excellence

Tools

Gent

Notifier

Kentec

Ziton

Paxton

Hikvision

Job description

Mitie Fire & Security is seeking a Fire & Security Service Engineer to cover the Stockport area. You will maintain Fire and Security systems, respond to service calls, and plan routine visits while ensuring excellent customer service on customer sites across the UK.

The role requires an electrical/electronic background, strong organisation, and a professional demeanor. Training and development are part of the role and you will work with established systems and protocols.