Fire & Security Service Engineer

Marlowe Fire and Security; Walsall; On-site; GBP 40,000 - 55,000; Full time

Job summary

An innovative firm is seeking a dedicated Fire & Security Service Engineer to join their dynamic team. In this role, you will be responsible for maintaining fire and security systems, responding to service calls, and ensuring exceptional customer service. The company prides itself on its vibrant culture and commitment to employee development, offering a competitive salary, vehicle allowance, and numerous perks. If you have a technical background and a passion for customer service, this is an exciting opportunity to grow your career in a fast-paced environment.

Benefits

Company Van with fully fitted Van vaults

Full use of Academy training + external training

6 training days a year

Royal London Pension Scheme

Life Assurance x4 Basic Salary

Employee Recognition Scheme

Paid Referrals Scheme

Paid Holidays plus Bank Holidays

Additional Day holiday each full year of completed service

Mental Health & Well-being scheme

Qualifications

• Technical background in electrical/electronic industry is essential.
• Good knowledge of Fire and Security Systems required.

Responsibilities

• Maintain Fire & Security Systems and respond to service calls.
• Plan and communicate effectively with customers for site visits.

Skills

Electrical/Electronic Background

Knowledge of Fire and Security Systems

Customer Service Skills

Organizational Skills

Job description

Fire & Security Service Engineer - Walsall

Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.

Why Marlowe Fire & Security?

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and reactive call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

What We're Seeking

• A technical background in the electrical/electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.

• Company Van with fully fitted Van vaults
• Full use of our Academy training + external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Mental Health & Well-being scheme
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.