Fire & Security Service Engineer

Wessex Fire & Security; Shaftesbury; On-site; GBP 32,000 - 42,000; Full time

Job summary

Wessex Fire & Security is seeking a full-time Fire & Security Service Engineer. Based at our Shaftesbury head office, you will service, maintain and fault‑find fire detection, CCTV, access control, and related security systems across the South/South West of England.

The role requires strong technical skills, BS 5839 knowledge, and the ability to read wiring diagrams; you will visit client sites, generate accurate service reports and support system upgrades.

Qualifications

• Strong technical skills in installing, commissioning, servicing and fault‑finding fire alarm and security systems.
• Knowledge of industry standards and regulations (BS 5839, BS EN) and health & safety practices.
• Ability to read and interpret technical drawings and manufacturer documentation; use relevant test equipment.

Responsibilities

• Service, maintain, fault-find and carry out remedial works on fire and security systems at residential and commercial sites.
• Carry out routine inspections, test system performance and ensure regulatory compliance.
• Provide accurate service reports and advise clients on operation and basic troubleshooting.
• Coordinate with the office to schedule visits and order parts.
• Support system upgrades and participate in on-call rota.

Skills

Fire alarm systems

CCTV

Access control

Fault finding

Technical drawings

BS 5839 knowledge

Electrical testing

Time management

Customer communication

UK driving licence

Education

Electrical/electronic apprenticeship

Tools

Test equipment

Multimeter

Voltage tester

Job description

Company Description Wessex Fire & Security has been delivering fire and security protection solutions to private residential and commercial clients for over 35 years. With more than 15,000 installations across the South, the company has built a strong local and regional reputation for quality and reliability. Services cover the supply, installation, and maintenance of fire alarms, extinguishers, suppression systems, CCTV, intruder alarms, public address alarms, and security cameras, along with training and monitoring packages. The business employs nearly 90 staff and engineers and is committed to ongoing professional development, supporting both experienced professionals and apprentices. Team members benefit from a culture that values expertise, continuous learning, and long-term career growth.

Role Description This is a full-time, on-site Fire & Security Service Engineer role working out of our head office in Shaftesbury but covering the South/South West of England. The engineer will Service, maintain, fault find and carry out remedial works on fire detection systems, emergency lighting, intruder alarms, CCTV, access control, and related security equipment at residential and commercial sites. Daily tasks include conducting routine inspections, diagnosing faults, performing repairs, testing system performance, and ensuring compliance with relevant standards and regulations. The role involves completing accurate service reports, advising clients on system operation and basic troubleshooting, and coordinating with the office team to schedule visits and order parts. The engineer may also support system upgrades, participate in on-call rota arrangements, and follow all health and safety procedures while representing Wessex Fire & Security professionally on customer premises.

Qualifications

• Strong technical skills in installing, commissioning, servicing, and fault-finding fire alarm and security systems, including CCTV, intruder alarms, and access control.
• Knowledge of industry standards and regulations (e.g., BS 5839, BS EN standards), health and safety practices, and safe working procedures on customer sites.
• Ability to read and interpret technical drawings, wiring diagrams, and manufacturer documentation, and to use relevant tools and test equipment effectively.
• Good problem-solving, diagnostic, and time-management skills, with the ability to plan work, prioritize tasks, and manage multiple service visits in a day.
• Clear written and verbal communication skills for interacting with customers, documenting work, and collaborating with colleagues and office-based teams.
• Comfort working independently in the field, with a customer-focused attitude and a professional, respectful approach to all clients and team members.
• Relevant experience in fire and security engineering or a closely related field; formal technical training or apprenticeship in electrical/electronic engineering is highly beneficial.
• Valid UK driving license and willingness to travel within the region; flexibility to participate in an out-of-hours on-call rota when required.