Fire & Security Service Engineer

Jones Lang LaSalle Incorporated; City Of London; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Annual leave 25 days

Company van & fuel card

Mobile phone

Pension scheme

Life assurance

Health cash plan

Job summary

Hall & Kay are seeking a skilled Multi-Disciplined Fire & Security Service Engineer to join our Manchester team, serving clients across the North region. You will service, maintain, install, configure and provide technical support for fire alarm systems and integrated security solutions, ensuring reliability and compliance.

Comprehensive product training, industry-recognised courses, and our in-house training facility support your ongoing professional development.

Qualifications

• Full UK Driving Licence (essential)
• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision and as part of a team

Responsibilities

• Service, PPM, installation, configuration and technical support of fire alarm systems and integrated security systems across the North region
• Install, configure and commission CCTV, access control, intrusion and related security technologies
• Respond to emergency callouts and provide reactive maintenance
• Maintain detailed service records, certification and compliance documentation
• Provide end-user training on operation and maintenance of fire and security systems

Job description

We are seeking a skilled and versatile Multi-Disciplined Fire & Security Service Engineer to join our Manchester team, serving clients across the North region. This is an exceptional opportunity to develop and progress your career within the fire and security engineering sector, working with the latest technologies across both disciplines.

In this pivotal role, you will be responsible for the service, planned preventative maintenance (PPM), installation, configuration, and technical support of fire alarm systems and integrated security systems, ensuring our clients across the North receive exceptional technical service and system reliability.

You will receive comprehensive training on our range of products through our chosen manufacturers, industry-recognised training courses, and our in-house product training facility, supporting your continuous professional development.

Fire Alarm Systems:

• Conduct servicing, PPM, and technical support on fire alarm systems including addressable and conventional panels across the North region
• Perform routine maintenance, testing, and fault diagnosis on fire detection and alarm systems to ensure compliance with BS5839 standards
• Commission fire alarm systems and carry out statutory inspections and compliance checks
• Respond to emergency callouts and provide reactive maintenance support
• Maintain detailed service records, certification, and compliance documentation

Security Systems:

• Install, configure, and commission integrated security systems including CCTV, access control, intrusion detection, and related technologies
• Perform routine and reactive maintenance on security systems to ensure optimal performance and reliability
• Conduct software updates, hardware upgrades, and comprehensive system diagnostics
• Configure and install remote signalling devices, commission systems, and fully test signalling to Alarm Receiving Centres (ARCs)

Other

• Provide expert technical support to clients on fire and security system issues across the Manchester and North region
• Diagnose and resolve problems remotely or on-site, ensuring customer satisfaction and minimal downtime
• Deliver professional service on planned preventative maintenance (PPM) visits and emergency callouts
• Provide end-user training on the effective operation and maintenance of fire and security systems
• Maintain accurate and detailed records of system configurations, installation procedures, service histories, and troubleshooting activities
• Complete service reports, certification, and compliance documentation promptly and thoroughly
• Keep meticulous records demonstrating attention to detail, quality, and customer service excellence
• Comfortable being part of a team, offering support and encouraging attitude
• Work closely with colleagues, project managers, clients, and suppliers to deliver tailored, integrated solutions
• Participate in on-call rota to provide responsive emergency support
• Provide occasional coverage in other areas within the North region, which may require overnight stays when necessary
• Ensure all work complies with relevant health and safety legislation, industry standards (including BS5839, BS8494), and company policies
• Stay current with emerging technologies, regulatory changes, and best practices in fire and security engineering

General Requirements:

• Full UK Driving Licence (essential)
• Excellent communication and interpersonal skills with the ability to engage effectively with clients, colleagues, and suppliers
• Ability to provide professional service demonstrating meticulous attention to detail, quality, and customer care
• Capable of working independently with minimal supervision, as well as collaboratively as part of a team
• Reliability and punctuality-essential qualities for this role
• Detail-oriented with strong analytical and problem-solving abilities

Highly Desirable:

• FIA (Fire Industry Association) qualifications or equivalent fire alarm training
• Relevant professional certifications (e.g., ECS/CSCS cards, NSI/SSAIB accreditation, Certified Security Systems Professional, or equivalent)
• Willingness to participate in the on-call rota to support emergency response requirements

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction.

negotiable dependent on experience and qualifications

Generous Annual Leave:

25 days plus bank holidays, with the option to purchase up to 5 additional days

Contributory Pension Scheme:

Company-matched contributions to support your financial future

Life Assurance:

Providing security for you and your family

Company Van & Fuel Card:

Fully equipped for your role, provided for business use

Mobile Phone:

Provided to support your field-based activities

Health Cash Plan:

Funded plan to support your wellbeing

Working Hours:

36.5 hours per week (Monday-Thursday 08:45-16:40, Friday 08:45-16:00)

On-Call Rota:

Currently 1 in 8 weeks, with a £200 standby allowance per week

Call-Out Payments:

Minimum 3 hours paid at applicable overtime rates for the first call-out per occurrence

Travel Time Compensation:

Paid after 1-hour cumulative travel time (e.g., 30 minutes each way)

Overtime Opportunities:

Available by agreement-paid at time and a half (Monday-Saturday) and double time (Sundays and Bank Holidays)

Professional Development:

Access to manufacturer training, industry-recognised courses, and our in-house training facility to advance your technical skills

Recommend a friend scheme

paid on success of passing probation

Join the Hall & Kay Team

Our people create safety every day. If you're a multi-skilled fire and security engineer who thrives in a dynamic, client-focused environment and is committed to technical excellence, we'd love to hear from you.

This is an excellent opportunity to develop and progress your career within the fire and security engineering sector, working on cutting-edge technology with a company that invests in your professional growth whilst serving clients across Manchester and the North region.