Fire & Security Engineer

ZipRecruiter; Portsmouth; On-site; GBP 36,000 - 46,000; Full time

Job summary

An established industry player is seeking an organized and experienced Service Engineer to join their team. In this role, you will respond to service calls, conduct installations, and maintain various security systems. You will ensure compliance with industry standards while delivering exceptional customer service. The company offers a competitive salary, a company vehicle, and opportunities for overtime and additional training. If you are a proactive team player with a strong knowledge of fire and security systems, this is an exciting opportunity to advance your career in a supportive environment.

Benefits

Company Vehicle with private use

Door to door travel payments

Overtime available

Out of hours call out rota with high rates

Company Phone, Tablet, Laptop & work wear

Supply of essential test kit and plant

Pension contributions

Qualifications

• Experience in Fire and Security systems with a focus on customer service.
• Ability to manage own workload effectively and work as part of a team.

Responsibilities

• Maintain and service a range of systems ensuring compliance with industry standards.
• Respond to reactive service calls and conduct minor installations and repairs.

Skills

Fire and Security products knowledge

Communication skills

Time management

Basic IT skills

Customer service

Education

Full UK Driving licence

CSCS/ECS Card

Tools

Microsoft Office

Tablets and laptops for reports

Job description

Job Description

Role:

An organised and experienced Service Engineer. The role of a Service Engineer will involve responding to reactive day-to-day call outs, minor install works and repairs, service and maintain across a variety of systems and environments.

Key Responsibilities:

1. Maintain, repair and service a range of systems in line with current industry standards ensuring PPM targets are achieved across our customer base. Systems to include Fire & Intruder alarms, CCTV, Networks, Communicators, Door access control and remote apps and signalling.
2. Respond to day to day reactive service calls on all types of systems in line with industry standards and record all data in electronic format creating service reports while keeping service delivery manager and service co-ordination team notified of activities and daily progress where required.
3. Conduct minor install works and repairs in a safe and correct manner ensuring all works are compliant, correct and meet industry and customer satisfaction while maintaining constant communication levels with service delivery manager and service co-ordination team where required.
4. Conduct your planned day in the most cost effective and efficient manner servicing our client base and completing calls in an effective process.
5. Communicate and feedback with our customers on all systems to ensure a comprehensive understanding of service works completed and system operations.
6. Ability to work on own initiative and to work as part of a team when required.
7. Be responsible for the management, maintenance and security of all company and personal equipment and stock.
8. Ensure to replenish stock levels in an efficient, timely and economical manner by reviewing work activities and ordering items in a timely manner to keep work tasks constantly active and effective.
9. Attend in house and external training courses when required.
10. Take part in the company out of hours call out rota.

Key Requirements:

1. Full UK Driving licence.
2. Strong knowledge on Fire and Security products and systems in order to deliver excellence across a range of high-level clients.
3. Good working knowledge of Microsoft office & basic IT skills.
4. Good communication, calculation & literacy skills.
5. Good time management, ability to manage own workload and work to deadlines.
6. A team player with a willingness to learn and lead where required.
7. Good communication skills with a high level of customer service.

Desirable Competencies:

1. CSCS/ECS Card.
2. Knowledge of health & safety and CDM regulations including risk assessment.
3. Industry experience in full capacity desired with thorough training offered through our in-house teams and industry academies to help applicants continually advance and expand their knowledge to deliver best service on complex sites.
4. Competent with IT equipment and software packages to help complete electronic reports on tablets and laptops as required.
5. Knowledge of service and installation regulations and practices.

Remuneration:

Ranging £36k – £46k basic p.a. dependent on experience and skills/qualifications.

Company Vehicle with private use available.

Door to door travel payments on top of basic salary.

Overtime available.

Out of hours call out rota with excellent rates at 1.75 your salary for all calls and high retainer payment.

Company Phone, Tablet, Laptop & work wear.

Supply of essential test kit and plant.

Pension contributions.