Fire & Security Admin Apprentice | Training & Growth

East West Connect Ltd; Northolt; On-site; GBP 14,000 - 17,000; Full time

Job summary

East West Connect Ltd in London is seeking a proactive apprentice administrator to support the Fire & Security Department in a busy maintenance environment. You will help plan, schedule and monitor planned and reactive maintenance across life-safety systems, and communicate with residents, clients, engineers and subcontractors to arrange access and provide updates.

Key duties include maintaining records, preparing routine reports, and supporting diary management and departmental activities while

Qualifications

• GCSEs or equivalent, including English and mathematics.
• Proficiency with Microsoft 365 apps, especially Outlook, Word and Excel.
• Willingness to develop knowledge of Fire & Security maintenance operations.
• Awareness of health & safety, data protection, confidentiality and compliance.
• Experience in an office, customer service or maintenance environment desirable but not essential.

Responsibilities

• Provide general administrative support to the Fire & Security Department.
• Create, update and close planned and reactive maintenance jobs in the job-management system.
• Assist with scheduling engineers and subcontractors across London.
• Contact residents, clients and site representatives to arrange appointments and confirm access.
• Monitor engineer attendance and update arrival times; escalate issues promptly.
• Maintain accurate property, system and asset records for fire alarms, emergency lighting, etc.
• Process completed worksheets, certificates and service evidence; check completeness.
• Assist with routine operational and compliance reporting.
• Respond to telephone and mailbox enquiries and direct technical or safety-critical matters.
• Support diary management, meetings, minutes and departmental activities.
• Follow health and safety, data protection, confidentiality and customer care procedures.
• Manage workload to allow time for apprenticeship training and qualification completion.
• Undertake other duties to support service delivery.

Skills

Clear and professional communication

Organise and prioritise tasks

Accurate data-entry and records

Attention to detail

Collaborative working

Professional and customer-focused

Use initiative and escalate safety

Confidential information handling

Apprenticeship commitment

Education

GCSEs including English and Maths

Tools

Microsoft 365

Outlook

Word

Excel

Job description

East West Connect Ltd in London is seeking a proactive apprentice administrator to support the Fire & Security Department in a busy maintenance environment. You will help plan, schedule and monitor planned and reactive maintenance across life-safety systems, and communicate with residents, clients, engineers and subcontractors to arrange access and provide updates.

Key duties include maintaining records, preparing routine reports, and supporting diary management and departmental activities while