Fire and Security Service Engineer

Complete Security Recruitment; Oxford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is seeking skilled engineers to enhance safety and security through advanced technology solutions. This role involves installing and servicing a variety of systems including fire alarms, CCTV, and access control, ensuring high customer satisfaction. With a focus on professional growth and a supportive work environment, this position offers a chance to thrive in a dynamic team. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Competitive Salary

Excellent Benefits

Career Progression Opportunities

Diversity and Inclusion Commitment

Qualifications

• Strong people management and technical skills required for diverse installations.
• Experience in BAFE/SSAIB/NSI accredited environments is preferred.

Responsibilities

• Install and service various security systems including CCTV and alarms.
• Provide excellent customer service and technical support during visits.

Skills

People Management

Technical Expertise

Admin Skills

Commercial Awareness

Effective Communication

Team Player

Electrical Qualifications

Service Orientation

Education

Recent Electrical Qualifications

Certifications: IPAF, PASMA, Asbestos Awareness

Tools

CCTV Systems

Access Control Systems

Fire Alarm Systems

Voice Alarm Systems

Job description

Company Overview

This company builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform how people, places, and organizations work. We focus on four specialist sectors: public service, enterprise, financial services, and defense & justice.

Our people are industrious and inventive. We collaborate closely with clients to understand their needs and challenges, delivering impactful solutions that enhance connectivity, simplify management, improve safety, and increase efficiency.

Work Philosophy

Our work is pioneering and enjoyable. We build meaningfully, think bigger, and continuously advance. Our diverse customer base and services make each day unique. We prioritize understanding our customers and value connecting people, skills, and technologies in innovative ways.

Responsibilities

The Safety and Security engineering team is central to our business. Our multi-skilled engineers possess extensive knowledge across various technologies and products. Customer service and engineering excellence are our priorities. The role includes mentored training, development, and future progression opportunities.

• Install, commission, and service a wide range of field equipment including fire and intruder alarm systems, CCTV, access control, audio-visual, public address, and voice alarm systems.
• Perform retrofit upgrades/extensions as part of remedial works.
• Provide high levels of customer service.
• Interpret site plans based on survey documentation for installations.
• Respond to reactive call-outs aiming for first-time fixes.
• Offer technical support and solutions during reactive and planned visits.
• Complete documentation according to company standards.
• Adhere to strict H&S guidelines.
• Participate in a 24/7 on-call rota.
• Advise customers on products and services to enhance efficiency.

Qualifications and Skills

• Strong people management skills.
• Technical expertise in relevant areas.
• Proficient admin skills and knowledge of internal business systems.
• Commercial awareness, including system design and pricing.
• Service-oriented with flexibility for installation tasks.
• Effective verbal communication.
• Team player and relationship builder.
• Experience in BAFE/SSAIB/NSI accredited environments.
• Valid CSCS/ECS card.
• Certifications: IPAF, PASMA, Asbestos Awareness.
• Recent electrical qualifications.
• Knowledge of industry-standard manufacturers (e.g., Bosch, Hikvision, Gallagher).
• Proven Gallagher access control skills are preferred.

Behaviors

• Can-do attitude and motivation to succeed.
• Empathetic and supportive approach.
• Focus on best practice delivery.

We offer a competitive salary, excellent benefits, and opportunities for career progression. We are an equal opportunity employer committed to diversity and inclusion.