Fire and Security Service Engineer

Smeba Fire; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Security and Fire Alarm Service Engineer to join their dynamic Service/Maintenance Team. In this full-time role, you will be responsible for ensuring the safety and compliance of clients' security and fire alarm systems while delivering exceptional customer service. You will utilize your strong communication and problem-solving skills to foster long-term professional relationships and achieve shared goals. This position offers the opportunity to work with cutting-edge technology and contribute to a team that values excellence and integrity. If you are passionate about security systems and enjoy working in a collaborative environment, this could be the perfect fit for you.

Benefits

Quarterly bonus

Additional leave

Company car

Company pension

Free or subsidised travel

On-site parking

Qualifications

• 3+ years experience in Fire and Security Servicing is required.
• Confident communicator with proven problem-solving skills.
• Familiarity with NSI PD6662 and various security systems.

Responsibilities

• Ensure safe and compliant service and maintenance of security systems.
• Provide excellent customer service and technical advice.
• Demonstrate effective organization to meet goals and deadlines.

Skills

Problem-solving

Communication

Customer Service

Teamwork

Stress Management

Education

Driving Licence

Tools

Microsoft Windows

SQL

XML

MS Office

CCTV Systems

Access Control Systems

Intruder Alarm Systems

Fire Alarm Systems

Job description

The Service/Maintenance Team are in search of a Security and Fire Alarm Service Engineer; however, we are considering candidates who have single discipline experience (training provided). The SAFASE is responsible for the provision of safe, compliant service and maintenance of our clients' Security and Fire Alarms. Throughout all service interactions, excellent customer service and compliant technical advice must be provided. We seek to ensure system servicing is fit for purpose and in support of customer and compliance requirements. All aspects of administration to support smooth operations must be demonstrated, and all behaviours in support of our values must be evident throughout your employment.

Person Specification

• Confident and self-aware with the ability to communicate professionally
• Able to influence positively to gain effective outcomes
• Able to maintain performance in stressful and challenging circumstances
• Able to build and maintain long-term professional relationships both internally and externally
• Able to identify solutions to suit internal and external customers
• Produce high-quality work ensuring recording and use of systems is accurate
• Effective organisation to ensure priorities, goals, and deadlines are achieved.

You will be a great communicator, not just a talker; you’ll have proven problem-solving skills and enjoy delivering results to your customers. You are a people person, like working in a team, proud of your work, and like to lead by example. If this is you, you’ll have no problem working towards Company and Group shared goals.

To ensure sites are compliant, you will be conversant with NSI PD6662 for Intruder Alarms, NCP 104 & BS EN 62676 for CCTV, and NCP 109 for Access Control.

You will also have experience with multiple communications protocols utilizing LAN/WAN and POE. Have used servers and networking with some knowledge of Microsoft operating systems (2003, 2008, Windows XP, Windows 7, Windows 10). Experience with a variety of switches and routers, wireless extenders, some experience with SQL, XML, and MS Office would be a huge bonus along with experience on integrated systems, and client/server access control systems and conversant with IP/Analogue and digital systems with the below scopes of works.

• CCTV and Public Address Systems.

Hikvision, Bosch, Pelco, Analytics Systems, Axis, Milestone, Honeywell, Samsung, Toa, External Detection sensors including Redwall, GJD, and Pulnix Beams.

• Access Control.

Salto, Paxton, TDSI, Honeywell Win-Pak

• Intruder Alarm Systems.

Honeywell Galaxy, Texecom, Pyronix’s, Risco, Menvier, Scantronic.

• Fire Alarm and Nurse Call Systems.
• Intercoms Systems.

Job Types: Full-time, Permanent

Additional pay:

• Quarterly bonus
• Additional leave
• Company car
• Company pension
• Free or subsidised travel
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Fire and Security Servicing: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 100% (required)

Work Location: On the road