Fire and Security Service Engineer

Johnson Controls; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the fire and security sector is seeking a Multi Skilled Service Engineer to join their high-performing team. The role involves servicing various security systems while delivering exceptional customer service. Candidates should have experience in the industry and relevant qualifications, with opportunities for career progression and competitive benefits.

Benefits

Competitive salary with excellent earning potential

Overtime as required

Industry-leading callout payments

Travel time allowance averaging 7% of basic salary

Holiday purchase scheme

Engineering commission scheme averaging 7% of basic salary

Sales referral incentives

Pension contributions up to 7%

25 days holiday plus 10 bank holidays

Company vehicle, uniform, PPE, tools, and ongoing training provided

Qualifications

• Experience in the fire and security industry.
• Valid driving license.
• Ability to lift and climb ladders.
• Previous experience in a customer-facing role.

Responsibilities

• Service Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems.
• Provide excellent customer service and establish effective relationships.
• Accurately complete engineer work reports and certificates.

Skills

Customer service

Problem solving

Time management

Education

Relevant industry qualifications (18th edition, NVQ, City and Guilds, BTEC, FIA)

Job description

Multi Skilled Service Engineer – Fire and Security

Johnson Controls – A global market-leading engineering and integrated solutions company, renowned in the fire and security sector for its cutting-edge technology.

Johnson Controls owns a portfolio of fire and security brands, including Tyco, ADT, WOT, Esotec, and more.

This position is for our ADT brand. At ADT, we are passionate about making a positive impact by providing advanced security solutions, protecting people and the environment, giving back to communities, and innovating continuously to stay ahead of competitors. We seek individuals eager to contribute to making the world a safer place.

What you will do

Our Service Engineers service Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems. The successful candidates will service fire and security systems to industry standards, delivering exceptional customer service combined with industry-leading technical knowledge. We value engineers who can identify and resolve issues proactively. This role offers a fantastic opportunity for a time-served multi-skilled engineer to work within a high-performing team across a designated region, with excellent career growth prospects.

How you will do it

• Provide excellent customer service to meet and exceed expectations of both internal and external clients, establishing effective relationships.
• Service devices safely and responsibly, minimizing injuries, property damage, and material loss.
• Manage your time efficiently, prioritizing jobs appropriately.
• Accurately complete engineer work reports, handover certificates, BSIA certificates, or checklists as required.

What we look for

Essential:

• Experience in the fire and security industry
• Valid driving license
• Ability to lift and climb ladders
• Previous experience in a customer-facing role

Preferred:

• Relevant industry qualifications such as 18th edition, NVQ, City and Guilds, BTEC, FIA

Why work for ADT?

We offer a robust platform for career progression within ADT, with numerous opportunities. Benefits include:

• Competitive salary with excellent earning potential
• Overtime as required
• Industry-leading callout payments
• Travel time allowance averaging 7% of basic salary
• Holiday purchase scheme
• Engineering commission scheme averaging 7% of basic salary
• Sales referral incentives
• Pension contributions up to 7%
• 25 days holiday plus 10 bank holidays
• Company vehicle, uniform, PPE, tools, and ongoing training provided
• Industry-leading health & safety standards and employee assistance programs
• Career progression through our newly introduced engineering career ladder (2022)
• Average service length of over 20 years among our team
• Opportunity to become a valued member of our winning team
• Staff referral scheme up to £2,000
• Rewards and recognition programs