FinTech Chat Support Specialist – Bournemouth

Hyered; Bournemouth; On-site; GBP 20,000 - 33,000; Full time

Job summary

Hyered in Bournemouth is seeking a Customer Service Agent for chat-based support to assist users of an accounting software platform. You will help customers resolve issues, answer inquiries, and ensure they gain maximum value from the product in a fast-growing FinTech environment.

The role focuses on chat-based and email support, guiding users through the software, and collaborating with the team to enhance processes while contributing to a positive customer experience and growth trajectory.

Qualifications

• Experience in customer service or customer support (SaaS experience is a bonus).
• Strong problem-solving mindset with great attention to detail.
• Ability to commute to Bournemouth Town Centre within 45–60 minutes.

Responsibilities

• Providing high-quality customer support via chat and email
• Troubleshooting issues and guiding users through the software
• Ensuring customers have a positive, seamless experience
• Working closely with the wider team to share feedback and improve processes

Skills

Customer service experience

SaaS experience

Communication skills

Problem-solving

Job description

Hyered in Bournemouth is seeking a Customer Service Agent for chat-based support to assist users of an accounting software platform. You will help customers resolve issues, answer inquiries, and ensure they gain maximum value from the product in a fast-growing FinTech environment.

The role focuses on chat-based and email support, guiding users through the software, and collaborating with the team to enhance processes while contributing to a positive customer experience and growth trajectory.