Customer Support Agent | Fast Growing FinTech | Chat-Based Support

Hyered; Bournemouth; On-site; GBP 20,000 - 33,000; Full time

Job summary

Hyered in Bournemouth is seeking a Customer Service Agent for chat-based support to assist users of an accounting software platform. You will help customers resolve issues, answer inquiries, and ensure they gain maximum value from the product in a fast-growing FinTech environment.

The role focuses on chat-based and email support, guiding users through the software, and collaborating with the team to enhance processes while contributing to a positive customer experience and growth trajectory.

Qualifications

• Experience in customer service or customer support (SaaS experience is a bonus).
• Strong problem-solving mindset with great attention to detail.
• Ability to commute to Bournemouth Town Centre within 45–60 minutes.

Responsibilities

• Providing high-quality customer support via chat and email
• Troubleshooting issues and guiding users through the software
• Ensuring customers have a positive, seamless experience
• Working closely with the wider team to share feedback and improve processes

Skills

Customer service experience

SaaS experience

Communication skills

Problem-solving

Job description

Customer Service Agent | Chat-Based Support | FinTech

Bournemouth, England, United Kingdom (On-site)

Customer Service Agent – Chat-Based Support

Location: Bournemouth Town Centre - Office Based

Salary: Up to £33,000 (dependent on experience)

Due to rapid growth we are adding to our team!

Are you passionate about helping people and working with a product you genuinely believe in?

We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative platform is already gaining strong traction in the market, and you’ll play a key role in supporting customers as the business continues to scale.

This is a chat-based support role. You’ll be helping users resolve issues, answering questions, and ensuring they get the most value from the software, all within a collaborative and supportive team environment.

What you’ll be doing:

• Providing high-quality customer support via chat and email
• Troubleshooting issues and guiding users through the software
• Ensuring customers have a positive, seamless experience
• Working closely with the wider team to share feedback and improve processes

What we’re looking for:

• Experience in customer service or customer support (SaaS experience is a bonus)
• A problem-solving mindset with great attention to detail
• Ability to commute to Bournemouth Town Centre within 45–60 minutes

What’s on offer:

• A team that genuinely believes in the product and values your input
• A commercially savvy yet supportive manager
• The opportunity to be part of an exciting growth story in a competitive market