Fintech AI Content & Training Specialist

Story Terrace Inc.; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing fintech startup is seeking a Content & AI Training Specialist to enhance their support experience. This role involves creating high-quality knowledge resources, refining training materials, and improving AI tools to deliver accurate, user-friendly responses. Ideal candidates have over 2 years of relevant experience, exceptional writing skills, and are adept at collaborating across teams. Enjoy a competitive salary, equity, and a collaborative, innovative work environment.

Benefits

Competitive salary and equity package

Opportunity to be part of a fast-growing startup

Collaborative work environment

Qualifications

• 2+ years of experience in customer support, technical writing, or content creation.
• Exceptional writing and editing skills for simplifying complex concepts.
• Familiarity with fintech products or blockchain is a plus.

Responsibilities

• Create and maintain external FAQs and help center articles.
• Train AI systems to provide accurate and consistent responses.
• Analyze customer inquiries to improve content and automation.

Skills

Experience with AI tools

Technical writing

Customer support experience

Analytical skills

Editing skills

Job description

A growing fintech startup is seeking a Content & AI Training Specialist to enhance their support experience. This role involves creating high-quality knowledge resources, refining training materials, and improving AI tools to deliver accurate, user-friendly responses. Ideal candidates have over 2 years of relevant experience, exceptional writing skills, and are adept at collaborating across teams. Enjoy a competitive salary, equity, and a collaborative, innovative work environment.