FINMAR Client Relationship Manager

WTW; Ipswich; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Group income protection

Hybrid working option

Volunteer day

Job summary

WTW in Ipswich is seeking a Client Relationship Manager to foster essential Carrier relationships for FINEX lines in Great Britain. You will monitor performance, attend meetings, and deliver in-depth analyses to enhance client propositions and service.

The role works closely with FINEX teams to translate insights into value for carriers and stakeholders. Ideal candidates bring client-facing experience, knowledge of financial lines, strong analytical communication skills, and the ability to

Qualifications

• Client-facing/broking background preferred.
• Knowledge of FINEX products and related insurance advantageous.
• Strong ability to communicate, present and influence at all levels.
• Ability to analyse and interpret detailed analytical data and reports.
• Understanding of multinational team structures and cultural nuances.
• Attention to detail with a high focus on quality.

Responsibilities

• Build relationships with Carriers and monitor performance against service levels.
• Attend client meetings and provide detailed reports and analysis.
• Understand FINEX products and services to improve client proposition.
• Provide data-driven insights and market intelligence to the FINEX team.
• Collaborate with FINEX placing/claims teams to align client requirements.
• Coordinate with FMS colleagues globally to ensure data integrity and consistent delivery.

Skills

Client relationship experience

Financial lines knowledge

Analytical communication

Reporting & data analysis

Stakeholder management

Industry knowledge

Job description

Description

The Client Relationship Manager is responsible for building and fostering relationships with certain qualified Carriers that write the FINEX lines of business in Great Britain. As a part of the FINMAR Market Services (FMS) team, the Client Relationship Manager provides data analytics, carrier advocacy, pipeline management and reporting services to the Carriers, with the aim of helping them to improve their proposition, competitive edge and visibility. This is highly aligned with Group objectives as it involves revenue growth, market rationalisation, automated market selection (market match) and improved knowledge to support better client prospecting and service.

The Role

• Building relationships with clients (being Carriers of FINEX insurance) and working closely with them to monitor and measure performance against agreed service levels for quoting, placement, policy production and claims service. It will also be necessary to regularly attend meetings with clients, for who detailed reports and analysis is provided on periodic basis.
• Gain an in-depth understanding of FINEX products and related insurance, working closely with the FINEX placing/claims teams to fully understand the client’s business, requirements and the services we provide and improve the proposition for the benefit of the FINEX team’s clients (Insurers).
• Analyse, interpret and present detailed analytical client reports.
• Build relationships with FINEX team colleagues in order to understand changes in strategy, challenges and provide advice on changes to client appetite as and when required.
• Build and develop relationships with FMS colleagues in Mumbai and Ipswich to monitor finances, manage budget and develop analytical data.
• Work closely with members of the FMS team worldwide to ensure integrity, accuracy and completeness of data and ensure a consistent global delivery of services.

Qualifications

What you’ll bring

• Solid years of industry experience in a client facing / broking role (preferable)
• Knowledge, or ability to quickly gain knowledge, of financial lines clients, markets and products
• Highly articulate and able to communicate and influence with confidence and credibility at all levels, delivery to suit audience and adjust behaviour to suit the political environment
• Client relationship focused with proven excellence in service delivery and a ability to analyse, present and interpret detailed analytical data/client reports
• Deep understanding of Insurance principals, broking and underwriting and a ability to drive conflict resolution without compromising client relationship
• Problem solving skills, innovative and creative with technical aptitude and a ability to work autonomously or within a team, while working to tight deadlines
• Knowledge and understanding of industry specificmarket analysis systems and technologies
• Appreciation and understanding of multinational team structures and cultural nuances as well as must demonstrate attention to detail, with a high level focus on quality
• Excellent verbal and written communication skills, confident facilitator and flexible approach to undertake additional responsibilities within FMS as and when required

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with your defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]