Fine-Dining Waiter/Waitress - Guest Experience Specialist

Sohohousecaterer; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Counselling Sessions

Training & Development Programs

Team events

Job summary

Soho House is seeking a Waiter to deliver refined, attentive service to our members and guests, coordinating with floor and kitchen teams to ensure a smooth dining experience while upholding the Club’s standards of discretion and excellence.

You will greet guests, take orders, make recommendations, and guide guests through payment, while maintaining a pristine environment and supporting colleagues. The role requires flexibility to work weekends and holidays in a fast-paced, high-end setting.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Thrives in fast-paced, high-volume environments and maintains calm under pressure.
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Flexible shifts including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.

Responsibilities

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating any allergies or dietary needs.
• Coordinate with kitchen and bar staff to ensure timely and correct order delivery.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service—top up water, wine, and beverages proactively.
• Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
• Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
• Support seamless payment through card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

Skills

Customer service

Hospitality

Teamwork

Problem solving

Flexibility

Job description

Soho House is seeking a Waiter to deliver refined, attentive service to our members and guests, coordinating with floor and kitchen teams to ensure a smooth dining experience while upholding the Club’s standards of discretion and excellence.

You will greet guests, take orders, make recommendations, and guide guests through payment, while maintaining a pristine environment and supporting colleagues. The role requires flexibility to work weekends and holidays in a fast-paced, high-end setting.