Fine-Dining Floor Manager: Guest Experience & Operations

Langosteria group; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary package

Real professional growth opportunities

Continuous training

Job summary

Langosteria is seeking an experienced Floor Manager to oversee front of house operations, lead the service team and ensure guest satisfaction with the highest standards.

You will coordinate service, maintain hygiene and safety standards, work closely with management and kitchen, and demonstrate strong leadership, hands-on problem solving, and fluency in Italian and English (French a plus).

Qualifications

• Proven experience as a Floor Manager or senior Front of House in fine dining.
• Strong leadership, communication and team development skills.
• Exceptional organizational and problem-solving abilities with a hands-on approach.
• Ability to manage service independently and handle challenging situations.
• Guest-oriented and professional with composure in fast-paced environments.
• Fluent in Italian and English; French is a plus.

Responsibilities

• Lead and coordinate the Front of House team – supervise daily activities, allocate responsibilities and ensure effective communication and teamwork throughout the service.
• Drive service excellence – oversee the dining room, ensuring consistency, attention to detail and the highest standards of hospitality.
• Manage floor operations – coordinate service preparation, briefings, opening and closing procedures, and ensure all operational standards are met.
• Oversee guest relations – ensure a personalised welcome, manage guest requests and feedback, and handle any issues with professionalism and discretion.
• Monitor operational standards – ensure compliance with hygiene, safety and company procedures, while maintaining an impeccable dining environment.
• Collaborate with management and the Kitchen team – ensure seamless coordination between departments and contribute to the continuous improvement of restaurant operations.

Skills

Floor Manager

Front of House

Leadership

Communication

Problem-solving

Job description

Langosteria is seeking an experienced Floor Manager to oversee front of house operations, lead the service team and ensure guest satisfaction with the highest standards.

You will coordinate service, maintain hygiene and safety standards, work closely with management and kitchen, and demonstrate strong leadership, hands-on problem solving, and fluency in Italian and English (French a plus).