Financial Systems Support Officer

North East Combined Authority; Tees Valley; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Generous leave

Excellent pension

Staff networks

Flexible working

Electric car lease

Cycle to work

Wellbeing portal

Staff lottery

Travel and car parking

Training and development

Career progression

Job summary

Middlesbrough Council is seeking a Financial Systems Support Officer within the Corporate Finance service to support the Business World (Unit4 ERP) system across the organisation.

You will provide day-to-day system support, assist with testing, develop documentation, and deliver user training to ensure accurate financial data and efficient processes.

Qualifications

• Experience with large and complex financial systems.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to advise users at all levels.
• Understanding of system controls and user access management.
• Experience contributing to system improvements or development activities.
• Experience of SQL report writing and system automation (preferred).

Responsibilities

• Provide day-to-day support for the Business World system, resolving user queries with high-quality service.
• Support delivery of the Business World work plan, assist with testing and ensure changes meet organisational requirements.
• Create and maintain system documentation, user guides and processes; deliver user training when required.

Skills

Business World (Unit4 ERP)

SQL reporting

System support

Documentation & training

Testing

Job description

We have an exciting opportunity within the Council's Corporate Finance service to join the Business World team as a Financial Systems Support Officer.

This role is well suited to an individual with technical systems experience, with an understanding of how financial data is processed and controlled within a finance environment. This is an important role in supporting and enhancing the Business World (Unit4 ERP) system, contributing to its effective operation across the organisation.

We are looking for someone who is enthusiastic, customer-focused and proactive, with a clear interest in financial systems and continuous improvement.

Key Responsibilities:

• Working as part of the Business World team, you will provide day-to-day support for the Business World system, managing and resolving user queries in a timely manner while delivering a high standard of customer service.
• You will support the delivery of the Business World work plan, contributing to system development activity, assisting with testing, and helping to ensure that system changes are effectively implemented and meet organisational requirements.
• You will also contribute to the creation and maintenance of system documentation, user guides and processes, supporting consistent and effective use of the system, and delivering user training where required.

Key Requirements:

• We are looking for someone with proven experience of working with large and complex financial systems, who is motivated to deliver a high-quality service and contribute to ongoing system improvement.
• You will have strong analytical and problem-solving skills, with a logical approach to diagnosing and resolving issues, and the ability to manage your workload effectively.
• You will also have well-developed communication skills, enabling you to support and advise users at all levels of the organisation.
• A good understanding of system controls and user access management is desirable, along with experience of contributing to system improvements or development activities.
• Experience of SQL report writing and system automation, ideally within Business World, would be advantageous.
• A strong customer focus is essential, along with the ability to work independently and as part of a team in a changing technical environment.

Our corporate values are central to our strategy for creating a brighter future for Middlesbrough and underpin everything we do.

The successful candidate will be expected to understand and reflect these values in their work.

If this is you, this may be the opportunity you are looking for!

In Return We Can Offer:

• Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
• Excellent pension plus top-up options.
• Staff networks run by our staff for our staff.
• Flexible working (dependent on job role).
• Electric car lease scheme.
• Cycle to work scheme.
• Employee benefits portal including Wellbeing and Employee Assistance Programme.
• Staff lottery.
• Travel and car parking schemes.
• Ongoing training and development opportunities.
• Fantastic career progression opportunities and lots more!

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.