ERP System Partner

West Midlands Combined Authority; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Local Government Pension Scheme

EV car benefit scheme

Healthcare plans

Discounted gym membership

Job summary

West Midlands Combined Authority is seeking an ERP Systems Partner to bridge business needs and system capability across Technology and Insights, Finance, HR, Procurement and wider services. You will translate requirements into practical solutions, design and deliver them within Business World, and lead a small ERP team to ensure high-quality delivery.

The role demands strong business engagement, technical know-how, and excellence in communication.

Qualifications

• Experience of system design, delivery, testing and training in system changes
• Experience of writing procedural documentation for support/testing and training of applications
• Experience of contributing to the leadership of change and supporting others to overcome difficulties
• Experience of using and supporting ERP software (preferably Unit4 Business World (Agresso))
• Strong level of knowledge of ERP systems
• Strong facilitation, analytical and design skills - problem solver
• Can prioritise and organise activities and deliver multiple tasks
• Personable, confident with excellent communication skills
• Ability to work as part of a team and independently

Responsibilities

• Lead on the delivery of ERP activities within projects - working with internal officers and external consultants. Ensuring activities are completed in line with key project milestones and strict deadlines. Attending regular project team meetings and communicating effectively with key stakeholders to provide progress updates & providing assurance that change requests or projects are on track and will be delivered within agreed timescales.
• You will be a key member of the ERP Team identifying and implementing improvements and new functionality.
• Research best practice, and implementing changes where required, to enable the WMCA practices to remain market aligned and to meet statutory and organisational requirements.
• Lead and manage ERP team members, helping them to ensure their development needs are met and their potential is realised.
• Liaise with your designated services areas to understand our customer's needs and identify and recommend appropriate solutions.
• Assist in the professional development of other team members, acting as a mentor when required.
• Design and support with the installation and configuration of the ERP software as a service (SaaS) system.
• Document end user and system team processes, and creating user guides, and provide training as required.
• Take remedial action if issues arise during monthly user acceptance testing activity for hotfixes and updates.
• Incident resolutionbyidentifyingcauses and finding solutions to system issues.

Job description

We're looking for an ERP Systems Partner who can seamlessly bridge the gap between business needs and system capability. In this role, you won't just support Business World, you'll act as a trusted partner to the organisation, working closely with key stakeholders across Technology and Insights, Finance, HR, Procurement and wider services to understand how they operate daily, what they need to succeed, and how technology can enable that success.

You'll combine strong business engagement skills with hands-on technical expertise, translating requirements into practical solutions, and then designing and delivering those solutions within Business World. Just as importantly, you'll lead and develop a small team, setting direction, building capability, and ensuring high-quality delivery across all areas of work.

This is an opportunity for someone who thrives on variety and impact. A confident communicator, a problem-solver, a technical specialist, and a people leader.

Please note that this is a 12 month Fixed Term Contract.

What you'll be doing.

• Lead on the delivery of ERP activities within projects - working with internal officers and external consultants. Ensuring activities are completed in line with key project milestones and strict deadlines. Attending regular project team meetings and communicating effectively with key stakeholders to provide progress updates & providing assurance that change requests or projects are on track and will be delivered within agreed timescales.
• You will be a key member of the ERP Team identifying and implementing improvements and new functionality.
• Research best practice, and implementing changes where required, to enable the WMCA practices to remain market aligned and to meet statutory and organisational requirements.
• Lead and manage ERP team members, helping them to ensure their development needs are met and their potential is realised.
• Liaise with your designated services areas to understand our customer's needs and identify and recommend appropriate solutions.
• Assist in the professional development of other team members, acting as a mentor when required.
• Design and support with the installation and configuration of the ERP software as a service (SaaS) system.
• Document end user and system team processes, and creating user guides, and provide training as required.
• Take remedial action if issues arise during monthly user acceptance testing activity for hotfixes and updates.
• Incident resolutionbyidentifyingcauses and finding solutions to system issues.

What's essential.

• Experience of system design, delivery, testing and training in system changes
• Experience of writing procedural documentation for support/testing and training of applications
• Experience of contributing to the leadership of change and supporting others to overcome difficulties
• Experience of using and supporting ERP software (preferably Unit4 Business World (Agresso)
• Strong level of knowledge of ERP systems
• Strong facilitation, analytical and design skills - problem solver
• Can prioritise and organise activities and deliver multiple tasks
• Personable, confident with excellent communication skills
• Ability to work as part of a team and independently

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters, your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative - We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
• Driven - We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
• Inclusive - We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
• Innovative - We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).