Financial Systems Support Officer

Middlesbrough Council; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous leave entitlement

Flexible working

Electric car lease scheme

Cycle to work scheme

Staff benefits portal

Job summary

Middlesbrough Council is hiring a Financial Systems Support Officer in Middlesbrough, UK. The role focuses on supporting and enhancing the Business World (Unit4 ERP) system and ensuring its effective operation across the organisation.

The successful candidate will have experience with large financial systems, strong analytical skills, and the ability to guide users from entry to expert level while contributing to continuous system improvement.

Qualifications

• Experience with large, complex financial systems and proficiency in diagnosing and resolving issues.
• Strong analytical and problem-solving skills with a logical approach to troubleshooting.
• Excellent communication skills to support users at all levels of the organisation.
• Experience of system controls, user access management, or improvements to system processes.
• Experience with SQL reporting and system automation is advantageous.

Responsibilities

• Provide day-to-day support for the Business World system and resolve user queries with high service standards.
• Contribute to the delivery of the Business World work plan, assist testing, and ensure changes meet organisational requirements.
• Create and maintain system documentation, user guides, and processes; deliver user training where required.

Skills

SQL

Analytical thinking

User support

Financial data

Tools

Business World

Job description

Financial Systems Support Officer Middlesbrough Council Middlesbrough, UK

We have an exciting opportunity within the Council’s Corporate Finance service to join the Business World team as a Financial Systems Support Officer.

This role is well suited to an individual with technical systems experience, with an understanding of how financial data is processed and controlled within a finance environment. This is an important role in supporting and enhancing the Business World (Unit4 ERP) system, contributing to its effective operation across the organisation.

We are looking for someone who is enthusiastic, customer-focused and proactive, with a clear interest in financial systems and continuous improvement.

Key Responsibilities:

• Working as part of the Business World team, you will provide day-to-day support for the Business World system, managing and resolving user queries in a timely manner while delivering a high standard of customer service.
• You will support the delivery of the Business World work plan, contributing to system development activity, assisting with testing, and helping to ensure that system changes are effectively implemented and meet organisational requirements.
• You will also contribute to the creation and maintenance of system documentation, user guides and processes, supporting consistent and effective use of the system, and delivering user training where required.

Key Requirements:

• We are looking for someone with proven experience of working with large and complex financial systems, who is motivated to deliver a high-quality service and contribute to ongoing system improvement.
• You will have strong analytical and problem-solving skills, with a logical approach to diagnosing and resolving issues, and the ability to manage your workload effectively.
• You will also have well-developed communication skills, enabling you to support and advise users at all levels of the organisation.
• A good understanding of system controls and user access management is desirable, along with experience of contributing to system improvements or development activities.
• Experience of SQL report writing and system automation, ideally within Business World, would be advantageous.
• A strong customer focus is essential, along with the ability to work independently and as part of a team in a changing technical environment.

Our corporate values are central to our strategy for creating a brighter future for Middlesbrough and underpin everything we do.

The successful candidate will be expected to understand and reflect these values in their work.

If this is you, this may be the opportunity you are looking for!

In Return We Can Offer:

• Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
• Staff networks run by our staff for our staff.
• Flexible working (dependent on job role).
• Electric car lease scheme.
• Cycle to work scheme.
• Employee benefits portal including Wellbeing and Employee Assistance Programme.
• Staff lottery.
• Travel and car parking schemes.
• Ongoing training and development opportunities.
• Fantastic career progression opportunities and lots more!

If you would like to talk through this opportunity further, please contact Neil Cooper, at or call 01642 729547.

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

If you are viewing this advert on the North East Jobs website, please go to Vacancies ¦ Middlesbrough Council to view the Job Description & Person Specification and apply for the role.

Full-time