Financial Services Officer

NHS Scotland; Inverness; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

NHS pension

Annual leave entitlement

Discounts

Job summary

NHS Highland is seeking a Financial Services Officer to join our Finance Team in Inverness. You will manage financial transactions, process invoices, and support patients with travel arrangements and payments.

Roles include cash handling, reconciliations, and liaising with suppliers and NHS staff to resolve queries while ensuring compliance with NHS procedures. This is a full‑time, on‑site role based in the Inverness area.

Qualifications

• Experience in financial administration including invoices, payments, and reconciliations.
• Strong communication and interpersonal skills to support patients and NHS staff.
• Numerical accuracy and problem-solving in financial processes.
• Ability to handle cash securely and work in the cash office as part of a team.

Responsibilities

• Maintain financial records and process invoices in line with NHS procedures.
• Liaise with suppliers, patients, and NHS staff to resolve financial queries.
• Handle cash, banking, and reconciliations with accuracy and security.
• Check, process, and authorise patient travel claims ensuring eligibility.
• Arrange patient travel and accommodation, coordinating with hospitals and travel providers.
• Work in the hospital cash office managing transactions and patient funds.

Skills

Financial administration

Cash handling

Customer service

Attention to detail

Numerical reasoning

Tools

Excel

Finance software

Database management

Job description

Join NHS Highland’s Finance Team – Supporting Patients and Services

NHS Highland is looking for a Financial Services Officer to join our Finance Team, within our Expenditure area. This role is crucial in ensuring the smooth processing of financial transactions, assisting patients and handling payments securely. If you have strong organisational skills, financial experience, and enjoy helping people, this could be the perfect opportunity for you.

About The Role

As a Financial Services Officer, you will work within NHS Highland’s Financial Services team, covering a range of financial transactions. You will:

• Maintain financial records and process invoices, ensuring transactions are coded correctly and in line with NHS financial procedures.
• Liaise with suppliers, patients, and NHS staff to resolve financial queries efficiently and professionally.
• Ensure security and compliance, particularly when handling cash, banking, and processing financial transactions.
• Support patient travel services, checking, processing, and authorising travel claims while ensuring patients meet eligibility requirements.
• Arrange patient transport, including flights, trains, and accommodation, often at short notice, liaising with hospitals, medical staff, and travel providers.
• Work within the hospital cash office, handling financial transactions such as reconciling cash, processing payments, and managing patient funds.

What We’re Looking For

We are seeking a detail-oriented and customer-focused individual who can work effectively within a financial environment while providing essential support to patients. You should have:

• Experience in financial administration – ideally in accounts payable, accounts receivable, cashiering, or patient travel services.
• Excellent communication and interpersonal skills – the ability to support patients and families in sometimes stressful situations, providing clear and empathetic guidance.
• Strong numerical and problem-solving skills – ensuring accuracy in financial transactions and the ability to resolve discrepancies.
• Confidence handling cash and financial transactions – including banking, reconciliations, and secure storage of funds.
• Good organisational skills and attention to detail – working with high volumes of transactions, meeting deadlines, and ensuring compliance with NHS financial procedures.
• The ability to work independently and as part of a team – particularly in the cash office, where you may be responsible for managing transactions without direct supervision.
• IT skills and experience using financial systems – knowledge of finance software, Excel, and database management would be beneficial.

Benefits we offer you

• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Generous annual leave entitlement
• NHS discounts and much more

Next Steps

Our recruitment process for this post is online, except for the interview stage, which will be in-person in Inverness.

For more information please contact Neil Fraser; email: [e-mail]

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig.

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork