Financial Planning Assistant

NJR Recruitment; Lancashire; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Performance bonus

Hybrid working

Flexible hours

Flexitime

Pension scheme

Death in service

Training & study support

Personal development plan

Career development opportunities

Job summary

NJR Recruitment is partnering with a professional financial planning business to recruit a Financial Planning Assistant to work directly for one of the Firm's Directors.

You will support a Director Adviser handling high net worth clients, managing a varied workload with discretion and a strong emphasis on client service in a hybrid Manchester environment.

Qualifications

• Experience administering investment products including pensions, GIAs/unit trusts, ISAs, investment bonds and protection.
• Previous experience supporting Financial Planners, Advisers or Wealth Managers.
• Experience working with high net worth clients.
• Strong client service skills and a professional manner.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities within a fast-paced environment.
• Proactive and solutions-focused approach.

Responsibilities

• Act as a professional and helpful point of contact for clients, providers and colleagues.
• Respond to client queries by telephone and email, ensuring communications are clear, accurate and timely.
• Send reports, information and general correspondence to clients.
• Provide advisers with regular case progress updates.
• Build strong client relationships through proactive communication and outstanding service.
• Process new and ongoing business, ensuring documentation is accurate, complete and compliant before submission.
• Maintain accurate client and case records on Intelliflo Office.
• Input new business, fee expectations, client details and case information.
• Prepare suitability report enclosures, recommendation agreements, provider paperwork and fee agreements.
• Prepare and issue Letters of Authority to obtain policy, investment and provider information.
• Ensure business processing is completed in line with regulatory and company requirements.
• Produce portfolio valuations in line with company procedures.
• Liaise with product providers to resolve policy and investment queries.
• Ensure agreed client changes are progressed through to completion.
• Produce tax packs and other client documentation where required.
• Maintain accurate records relating to annual reviews and ongoing servicing.
• Monitor new and ongoing business and proactively chase outstanding requirements.
• Keep cases moving through to completion.
• Work closely with Paraplanners to resolve queries and progress cases.
• Maintain accurate and timely updates on internal systems and work logs.
• Coordinate adviser diaries, appointments and client meetings.
• Support advisers with the preparation and administration required for client meetings.
• Deal with incoming and outgoing post.
• Set up and clear meeting rooms for client and external meetings.
• Liaise with reception to ensure clients and visitors receive a professional welcome.
• Support colleagues and wider administration teams during busy periods, including tax year end.
• Assist with project-based work and other reasonable business requirements.
• Share knowledge and best practice and assist with the training of new or junior team members.

Skills

Investment products

High net worth clients

Client service

Organisational skills

Time management

Communication skills

Discretion

Tools

Intelliflo Office

AJ Bell

Quilter platforms

Job description

Financial Planning Assistant

Location: Manchester City Centre / Hybrid

Working Pattern: Hybrid, minimum 2 days per week in the office

Contract: Permanent, Full-Time

NJR Recruitment is working with a highly professional financial planning business to recruit a Financial Planning Assistant to work directly for one of the Firm's Directors.

This is an excellent opportunity for an experienced financial services administrator who enjoys working closely with Financial Planners, Advisers and Paraplanners and is looking for a varied role within a professional financial planning environment.

You will support a Director Adviser working with high net worth clients, meaning the role can be varied, complex and high volume. The successful candidate will need to be highly organised, proactive and comfortable managing a significant workload while maintaining accuracy, discretion and an exceptional level of client service.

The Role

As a Financial Planning Assistant, you will play an important role in supporting the full client journey, from initial enquiry and new business through to implementation and ongoing servicing.

You will work closely with Directors, Financial Planners and Paraplanners, ensuring administration is completed accurately, efficiently and in line with internal processes and regulatory requirements.

Key Responsibilities

Client Service & Communication

• Act as a professional and helpful point of contact for clients, providers and colleagues
• Respond to client queries by telephone and email, ensuring communications are clear, accurate and timely
• Send reports, information and general correspondence to clients
• Provide advisers with regular case progress updates
• Build strong client relationships through proactive communication and outstanding service

New & Ongoing Business

• Process new and ongoing business, ensuring documentation is accurate, complete and compliant before submission
• Maintain accurate client and case records on Intelliflo Office
• Input new business, fee expectations, client details and case information
• Prepare suitability report enclosures, recommendation agreements, provider paperwork and fee agreements
• Prepare and issue Letters of Authority to obtain policy, investment and provider information
• Ensure business processing is completed in line with regulatory and company requirements

Client Reviews & Servicing

• Produce portfolio valuations in line with company procedures
• Liaise with product providers to resolve policy and investment queries
• Ensure agreed client changes are progressed through to completion
• Produce tax packs and other client documentation where required
• Maintain accurate records relating to annual reviews and ongoing servicing

Case Management & Adviser Support

• Monitor new and ongoing business and proactively chase outstanding requirements
• Keep cases moving through to completion
• Work closely with Paraplanners to resolve queries and progress cases
• Maintain accurate and timely updates on internal systems and work logs

• Coordinate adviser diaries, appointments and client meetings
• Support advisers with the preparation and administration required for client meetings

General Administration

• Deal with incoming and outgoing post
• Set up and clear meeting rooms for client and external meetings
• Liaise with reception to ensure clients and visitors receive a professional welcome
• Support colleagues and wider administration teams during busy periods, including tax year end
• Assist with project-based work and other reasonable business requirements
• Share knowledge and best practice and assist with the training of new or junior team members

About You

The successful candidate will ideally have:

• Strong experience administering investment products, including pensions, GIAs/unit trusts, ISAs, investment bonds and protection
• Previous experience supporting Financial Planners, Advisers or Wealth Managers
• Experience working with high net worth clients
• Strong client service skills and a professional manner
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• The ability to manage multiple priorities within a fast-paced environment
• A proactive and solutions-focused approach
• The ability to work independently while also being a strong team player
• A high level of discretion when dealing with confidential client information

Desirable Experience

• Experience using Intelliflo Office
• Experience with AJ Bell and Quilter platforms
• Previous experience within a high net worth financial planning environment

Personal Attributes

We are looking for someone who is:

• Professional and genuinely client-focused
• Highly organised and self-motivated
• Proactive and confident in identifying and resolving issues
• Positive and collaborative in their approach
• Comfortable working independently and as part of a wider team
• Discreet and trustworthy
• Committed to delivering excellent client outcomes

Development & Benefits

• 27.5 days' holiday plus bank holidays, including a day to be taken on or around your birthday
• Performance-related bonus
• Hybrid working with a minimum of 2 days per week in the office
• Flexible working hours
• Flexitime, allowing adjustments of up to 5 hours per week
• Company pension scheme with contributions of up to 5% matched
• Death in Service cover
• In-house training and exam study support
• Personal development plan
• Opportunity to develop your career within a professional financial planning environment

This is a great opportunity for an experienced Financial Services Administrator looking to join a supportive team, work with high net worth clients and develop their knowledge across the wider financial planning process.