IFA Administrator

Service Service; Norwich; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive salary up to £35,000

Private medical insurance

Pension scheme

25 days annual leave

Office Christmas close

Life Assurance

Discretionary bonus

Employee Assistance Programme

Flexible benefits

Job summary

Service Service, a leading wealth management firm in Norwich, is seeking a Financial Planning Assistant to support Financial Planners and maintain a compliant, high‑quality client experience. The role is hybrid — 3 days in the Norwich office and 2 days at home.

The ideal candidate will have at least 12 months of IFA administration experience and familiarity with Intelligent Office. We offer a competitive salary up to £35,000, private medical insurance, a pension scheme, 25 days’ annual leave, a

Qualifications

• A minimum 12 months IFA administration experience, supporting an advisor
• Previous regulatory or financial industry experience is desirable
• Good written and oral communication skills
• Methodical and organised
• Computer literate
• Accurate with good attention to detail
• Problem solving
• Knowledge of the advice process
• Collaborator, takes initiative, curious
• Desire to learn and develop and step out of comfort zone

Responsibilities

• You will help advisers to prepare for client reviews by updating client and plan information on IO
• Requesting plan information from providers and uploading to IO
• Updating contributions and withdrawals using provider histories
• Adding missing policy information to IO
• Validating funds and ensuring price feeds produce accurate plan values
• Checking income expectations across client plans
• Collating costs and charges information for plans
• Using IO templates to create and check client valuation reports
• Producing OneNote packs for advisers (Client Charter, FE Analytics, KID, IO data forms)
• Preparing cases for AST submissions by compiling plans and chasing providers
• Checking and validating client income expectations as needed
• Interacting with advisers to ensure data accuracy for valuations and revenue
• Delivering excellent customer service to clients
• Producing client letters and answering phone calls
• Managing day-to-day enquiries from clients and providers
• Creating and maintaining client files
• New business processing and application submission
• Liaising with product providers and keeping up with market changes
• Complying with policies and engaging in training and development
• Performing ad hoc tasks as required

Skills

IFA administration

Regulatory experience

Communication

Organisation

Problem solving

Attention to detail

Collaboration

Client service

Education

GCSE Maths

GCSE English

Tools

Intelligent Office

Job description

This is a fantastic opportunity to join one of the county's most stellar firms, synonymous with wealth management and a high standard of professionalism and expertise, in their field.

At present my client is looking to add a Financial Planning Assistant to complement their team of professionals, you will need to currently work in holistic financial planning and the ideal candidate will have spent a minimum of four years in the industry and previous use of Intelligent Office would be beneficial.

As a Financial Planning Assistant you will provide exceptional support to the Financial Planners in a variety of ways, ensuring a fully compliant service and excellent client experience is maintained at all times.

My clients approach, together with a loyal client base and a talented team, makes joining them as a Financial Planning Assistant a great opportunity for someone who shares their ethos and values.

The role is hybrid - 3 days working from my clients Norwich office, 9am to 5pm – Monday to Friday – 2 days homebased.

I personally have a history of recruiting top talent for this organisation and the feedback I have from employees is second to none.

Key Responsibilities

You will help advisers to prepare for client reviews by:

• Ensuring all client and plan information is up to date on IO
• Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received.
• Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans
• Adding the details of any missing policy information to IO as required
• Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value
• Checking the income expectations on all the clients plans to ensure that these are correctly recorded and update as required
• Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or adviser charges
• Using the standard templates within IO, create and check the client valuation report and upload to IO
• Produce any 'OneNote packs' requested by the advisers including:
  • Client Charter
  • FE Analytics research on the funds held by the client
  • KID (Key Information Documents)
  • Data capture form from IO
  • Client Valuation Report Producing comparisons between old and new centralised investment propositions
• Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
• If requested, the checking and validation of client income expectations held within the system
• Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
• Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients
• Produce client letters as required
• Answering phone calls as they come in via the Main Hunt Group
• Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
• To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
• Create and maintain effective client files.
• New business processing and application submission.
• Liaising with product providers as and when necessary, chasing as often as required.
• Keep up to date with new products, technical or legislative changes within the marketplace
• Always comply with the Compliance policies
• Engage with training and development as applicable
• Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.

Essential Skills, qualities and Experience required:

• A minimum 12 month's IFA administration experience, supporting an advisor
• Previous regulatory or financial industry experience is desirable
• Good written and oral communication skills.
• Methodical and organised.
• Computer literate
• Accurate with good attention to detail.
• Problem solving.
• Knowledge of the advice process
• True collaborator, takes initiative, curious
• A desire to learn and develop and step out of comfort zone

Essential Qualifications:

• Good standard of education
• Maths and English GCSE, grade 5 or above, or equivalent

Behaviours:

• Commercial Awareness
• Innovation
• Collaboration
• Team contribution
• Professionalism

Benefits:

• Competitive salary up to £35,000.00
• Private Medical Insurance post probation
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave (plus buy and sell up to 5 days)
• Office Christmas close (3-days)
• Life Assurance Health cash plan
• Discretionary performance related bonus
• Employee Assistance Programme
• As well as further flexible benefits to choose from