IFA Administrator

Service Service Employment Agency Limited

Norwich

Hybrid

GBP 26,000 - 36,000

Full time

8 days ago

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Benefits offered by this job

Private medical insurance

Pension scheme

25 days annual leave

Office Christmas close

Life assurance

Health cash plan

Employee Assistance Programme

Flexible benefits

Job summary

Service Service Employment Agency Limited presents a Financial Planning Assistant role in Norwich. You will support Financial Planners, ensuring a compliant service and excellent client experience in a hybrid setup (3 days in the Norwich office, 2 days home-based).

The candidate should have at least 12 months IFA administration experience, strong communication, and solid organisational skills; familiarity with Intelligent Office is beneficial.

Qualifications

Minimum 12 months IFA administration experience supporting an advisor.
Good written and oral communication skills.
Strong organisational and time management abilities.
Familiarity with the advice process and financial industry basics.

Responsibilities

Assist advisers to prepare for client reviews and keep IO up to date.
Request and chase plan information from providers and upload to IO.
Update contributions/withdrawals and link plan transfers.
Validate funds and ensure correct unit balances and price feeds.
Produce client valuation reports and OneNote packs for advisers.
Handle day-to-day enquiries and maintain accurate client files.
Support new business processing and provider communications.

Skills

IFA administration experience

Regulatory or financial industry

Written and oral communication

Methodical and organised

Computer literate

Attention to detail

Problem solving

Knowledge of the advice process

Collaborative and proactive

Willingness to learn

Education

Maths and English GCSE (grade 5+)

Tools

Intelligent Office IO

Job description

This is a fantastic opportunity to join one of the county's most stellar firms, synonymous with wealth management and a high standard of professionalism and expertise, in their field.

At present my client is looking to add a Financial Planning Assistant to complement their team of professionals, you will need to currently work in holistic financial planning and the ideal candidate will have spent a minimum of four years in the industry and previous use of Intelligent Office would be beneficial.

As a Financial Planning Assistant you will provide exceptional support to the Financial Planners in a variety of ways, ensuring a fully compliant service and excellent client experience is maintained at all times.

My clients approach, together with a loyal client base and a talented team, makes joining them as a Financial Planning Assistant a great opportunity for someone who shares their ethos and values.

The role is hybrid - 3 days working from my clients Norwich office, 9am to 5pm - Monday to Friday - 2 days homebased.

I personally have a history of recruiting top talent for this organisation and the feedback I have from employees is second to none.

Key Responsibilities

You will help advisers to prepare for client reviews by:
Ensuring all client and plan information is up to date on IO
Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received.
Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans
Adding the details of any missing policy information to IO as required
Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value
Checking the income expectations on all the clients plans to ensure that these are correctly recorded and update as required
Collate the costs and charges information for plans held by clients ensuring the details contain any income from commission, fund based or adviser charges
Using the standard templates within IO, create and check the client valuation report and upload to IO
Produce any 'OneNote packs' requested by the advisers including:
- Client Charter
- FE Analytics research on the funds held by the client
- KID (Key Information Documents)
- Data capture form from IO
- Client Valuation Report Producing comparisons between old and new centralised investment propositions
- Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
- If requested, the checking and validation of client income expectations held within the system
- Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
- Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients
- Produce client letters as required
- Answering phone calls as they come in via the Main Hunt Group
- Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
- To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
- Create and maintain effective client files.
- New business processing and application submission.
- Liaising with product providers as and when necessary, chasing as often as required.
- Keep up to date with new products, technical or legislative changes within the marketplace
- Always comply with the Compliance policies
- Engage with training and development as applicable
- Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.
Preparing cases for submission to the AST team by producing and completing plan information checklists and chasing providers for missing plan information via phone and email.
If requested, the checking and validation of client income expectations held within the system
Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients
Produce client letters as required
Answering phone calls as they come in via the Main Hunt Group
Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
Create and maintain effective client files.
New business processing and application submission.
Liaising with product providers as and when necessary, chasing as often as required.
Keep up to date with new products, technical or legislative changes within the marketplace
Always comply with the Compliance policies
Engage with training and development as applicable
Perform ad hoc tasks as and when required, always bearing in mind TCF and the needs of the business.