Financial Planning Administrator

Titan Wealth Holdings Limited; Norwich; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Group life insurance

Income protection

25 days annual leave

Pension scheme

Job summary

Titan Wealth Holdings Limited in Norwich is seeking a Financial Planning Administrator to join our growing team. This hybrid role supports Financial Advisers, ensuring clients receive exceptional service and that all advice processes run efficiently and compliantly.

You will prepare client review packs, maintain records, process new business, and liaise with providers, helping advisers with meetings and follow-up while upholding FCA regulations and TCDF commitments.

Qualifications

• Minimum 1 year's experience supporting Financial Advisers in wealth management.
• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Highly organised and methodical.
• Strong IT and system skills.
• Customer-focused mindset.
• Ability to manage multiple tasks.
• GCSE Maths and English at grade 5/C or above.

Responsibilities

• Prepare client review packs and valuation reports.
• Maintain accurate client records and back-office data.
• Process new business applications efficiently.
• Liaise with product providers on client cases.
• Monitor outstanding requirements and chase information.
• Prepare cases for submission and ensure all documentation is complete.
• Assist with plan information validation and reconciliation.
• Manage day-to-day client and provider enquiries via telephone and email.
• Deliver high standard of client service and ensure compliance with FCA regulations.

Skills

Financial services experience

Communication skills

Attention to detail

Organised

IT skills

Team player

Education

GCSE Maths & English

Tools

Intelligent Office

Job description

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.

We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.

Titan Wealth Planning is a specialist financial planning business within the Titan Wealth Group. We provide best-in-class advice across wealth management, retirement planning and employee benefits, helping individuals, families and businesses achieve their financial goals.

We are now looking for a Financial Planning Administrator to join our growing team in Norwich. This is a hybrid role, offering the flexibility to work both from home and from the office while supporting our Financial Advisers in delivering outstanding client outcomes.

The Opportunity As a Financial Planning Administrator, you will play a key role in supporting Financial Advisers and Consultants, ensuring clients receive an exceptional level of service and that all advice processes are managed efficiently and compliantly.

Working closely with advisers, paraplanners, clients and providers, you will be responsible for preparing client reviews, maintaining accurate records, processing new business and helping to deliver a seamless client experience.

Key Responsibilities Adviser & Client Support

• Prepare client review packs and valuation reports.
• Ensure client and policy information is accurate and up to date within back-office systems.
• Gather and maintain information from product providers.
• Update client plans, contributions, withdrawals and transfer information.
• Produce client correspondence and reports as required.
• Create and maintain accurate client records and documentation.
• Support advisers with meeting preparation and follow-up activity.

Administration & New Business Processing

• Process new business applications efficiently and accurately.
• Liaise regularly with product providers regarding client cases.
• Monitor outstanding requirements and proactively chase information.
• Prepare cases for submission and ensure all required documentation is complete.
• Assist with plan information validation and reconciliation activities.
• Manage day-to-day client and provider enquiries via telephone and email.

Client Service & Compliance

• Deliver a high standard of customer service at all times.
• Ensure agreed client service standards are met.
• Maintain compliance with FCA regulations and internal procedures.
• Support Treating Customers Fairly (TCF) and Consumer Duty requirements.
• Participate in ongoing training and professional development.
• Contribute ideas to improve processes and client outcomes.

About you

We’re looking for an organised and proactive individual who enjoys working in a fast-paced financial planning environment and takes pride in delivering exceptional service.

Essential Skills & Experience

• Minimum 1 year's experience supporting Financial Advisers within a financial planning or wealth management environment.
• Previous experience within the financial services industry.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Highly organised and methodical approach to work.
• Strong IT and system skills.
• Customer-focused mindset.
• Ability to manage multiple tasks and priorities effectively.
• A collaborative team player with a positive attitude.
• GCSE Maths and English (Grade5/C or above, or equivalent).

Desirable Experience

• Using Intelligent Office (IO) or similar back-office systems.
• Understanding of financial planning products and advice processes.
• Progress towards professional qualifications would be advantageous.

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

• Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.
• Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.
• Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Terms

• Competitive salary
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave + public holidays
• Buy and sell holidays up to 5 days
• Office Christmas close (3-days)
• A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.
• Hybrid working
• Further education and training support
• Discretionary performance related bonus