Financial Messaging Support Engineer

Bottomline; Theale; On-site; GBP 40,000 - 60,000; Full time

Job summary

Bottomline, a global leader in business payments and cash management, is seeking a Technical Support Engineer to bridge Front-line Support and Operations. You'll own technical customer issues requiring deep investigation and minor changes.

The role blends troubleshooting, customer communication, monitoring, problem management and continuous improvement. You’ll use automation and scripting where appropriate, and collaborate with Service Desk, DevOps, Engineering, and SRE teams.

Qualifications

• Experience in a technical support, application support, or IT operations role.
• Strong troubleshooting and problem-solving skills.
• Experience with Linux/Unix and Windows environments; SQL knowledge helpful.

Responsibilities

• Own and resolve technical support cases for Bottomline platforms.
• Investigate complex issues across apps, platform, and infrastructure.
• Communicate clearly with customers and follow up on resolutions.
• Create and maintain technical docs and troubleshooting guides.

Skills

Linux/Unix

Windows

Troubleshooting

Customer service

Ownership

Collaboration

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce Service Cloud

Jira

ELK

Grafana

Job description

Bottomline, a global leader in business payments and cash management, is seeking a Technical Support Engineer to bridge Front-line Support and Operations. You'll own technical customer issues requiring deep investigation and minor changes.

The role blends troubleshooting, customer communication, monitoring, problem management and continuous improvement. You’ll use automation and scripting where appropriate, and collaborate with Service Desk, DevOps, Engineering, and SRE teams.