Technical Support Engineer

LinuxCareers; Reading; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Bottomline is a global leader in business payments and cash management, seeking a customer-focused Technical Support Engineer in Reading. You will bridge front-line Support and Operations to resolve complex issues requiring deeper system access.

Responsibilities include owning support cases, diagnosing platform/infrastructure issues, proactively monitoring services, and performing configuration updates. You will document solutions and look for automation opportunities to raise service quality.

Qualifications

• Experience in a technical support, application support, service operations or IT operations environment.
• Strong technical aptitude and a structured approach to troubleshooting and problem solving.
• Working knowledge of Linux or Unix and Windows environments.
• Experience using SQL to investigate data or application issues.
• Familiarity with monitoring and diagnostic tools.
• Experience working with ticket-management platforms such as Salesforce Service Cloud and Jira.
• Strong customer-service skills with the ability to explain technical information clearly to different audiences.
• A degree in Computer Science or a related field, or equivalent relevant professional experience.

Responsibilities

• Own and resolve technical support cases relating to Financial Messaging platforms and services.
• Investigate complex application, platform and infrastructure issues and progress cases through to resolution.
• Monitor systems and services proactively to identify and resolve potential issues before they affect customers.
• Complete small-scale operational changes including configuration updates and certificate-related activities.
• Create and maintain technical documentation, troubleshooting guides and internal knowledge articles.
• Identify repetitive tasks and use scripting, automation tools or AI-enabled solutions to improve efficiency and service quality.

Skills

Linux/Unix

Windows

SQL

Troubleshooting

Customer service

Ticketing systems

Education

Bachelors in Computer Science or related field

Tools

Salesforce Service Cloud

Jira

Monitoring tools

ELK

Grafana

PowerShell

Python

Job description

Bottomline is a global leader in business payments and cash management. This role is a customer-focused Technical Support Engineer who supports Bottomline's Financial Messaging platforms and services, sitting between front-line Support and Operations teams to resolve technical customer issues requiring deeper investigation and broader system access.

What You'll Do

• Own and resolve technical support cases relating to Financial Messaging platforms and services
• Investigate complex application, platform and infrastructure issues and progress cases through to resolution
• Monitor systems and services proactively to identify and resolve potential issues before they affect customers
• Complete small-scale operational changes including configuration updates and certificate-related activities
• Create and maintain technical documentation, troubleshooting guides and internal knowledge articles
• Identify repetitive tasks and use scripting, automation tools or AI-enabled solutions to improve efficiency and service quality

What You Need

• Experience in a technical support, application support, service operations or IT operations environment
• Strong technical aptitude and a structured approach to troubleshooting and problem solving
• Working knowledge of Linux or Unix and Windows environments
• Experience using SQL to investigate data or application issues
• Familiarity with monitoring and diagnostic tools
• Experience working with ticket-management platforms such as Salesforce Service Cloud and Jira
• Strong customer-service skills with the ability to explain technical information clearly to different audiences
• A degree in Computer Science or a related field, or equivalent relevant professional experience

Nice to Have

• Familiarity with SWIFT messaging, financial messaging platforms or payment technologies
• Practical experience using automation tools, AI agents or other AI-enabled technologies within a support or operational environment
• Exposure to scripting languages such as Python or PowerShell
• Understanding of DevOps or Site Reliability Engineering practices
• Experience with observability tools such as ELK or Grafana
• Knowledge of certificates, secure communications or certificate lifecycle activities
• Experience working within ITIL-aligned service-management processes
• ITIL Foundation or a related service-management certification
• Experience supporting SaaS, fintech or other regulated technology services
• Linux