Financial Lines Senior Claims Adjuster/Senior Claims Expert

ENGINEERINGUK; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Financial Lines Senior Claims Adjuster to join their dynamic team in London. This role involves proactively resolving complex claims, ensuring compliance with industry standards, and fostering strong relationships with clients and brokers. The ideal candidate will possess a deep understanding of D&O and Financial Institutions products, along with mastery in claims handling from notification to settlement. With a commitment to an inclusive work environment and a hybrid working model, this position offers an exciting opportunity to contribute to a forward-thinking organization focused on innovation and employee development.

Benefits

Generous bonus scheme

Pension plan

Career development programs

Flexible working arrangements

Digital learning programs

International career mobility

Qualifications

• Expertise in D&O and Financial Institutions products for claims assessment.
• Mastery of the claims handling process from notification to settlement.

Responsibilities

• Proactively resolve high exposure financial lines claims with complex issues.
• Negotiate and resolve high exposure claims, ensuring cost-effective solutions.

Skills

Claims Handling

Negotiation Skills

Data Analysis

Artificial Intelligence (AI)

Machine Learning (ML)

Legal Processes

Communication Skills

Education

Expert understanding of D&O and Financial Institutions products

Mastery of claims handling process

Tools

AI Tools

Automation Tools

Job description

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Let's care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

Whether it's aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.

We are looking for a Financial Lines Senior Claims Adjuster/Senior Claims Expert, based in London.

Your Team

Our team is committed to providing expert claims management, ensuring timely and fair resolutions, maintaining compliance with industry standards, and building strong relationships with clients and brokers to support their needs effectively.

The Impact You Will Have

Reporting to the Head of Financial Lines Claims (UK), you will be proactively resolving high exposure financial lines claims with complex issues, ensuring compliance with Allianz Commercial Claims Standards, driving third-party service providers for economical and high-quality results, training and supporting Claims Handlers, and building strong relationships with brokers and clients.

Some of your specific responsibilities could include:

1. Maintain accurate claims records within Allianz Commercial systems, support credit control processes, and produce management reports to identify loss trends. Proactively review late or non-payment of premiums.
2. Investigate high exposure domestic and international claims involving complex issues and/or litigation. Evaluate coverage issues, determine appropriate reserving levels, and direct independent external service providers like Loss Adjusters.
3. Negotiate and resolve high exposure, complex claims, ensuring cost-effective solutions. Drive subrogation processes and ensure claims are settled according to guidelines.
4. Handle claims within authority limits, prepare referrals for cases outside of authority, and establish claims procedures for new accounts. Conduct audits of external service providers as needed.
5. Support business acquisition and retention, liaise with other departments on market initiatives, and attend industry functions. Represent Allianz Commercial positively and drive involvement from functional areas like Underwriting and Operations.
6. Develop and maintain strong relationships with brokers, clients, and stakeholders. Report and present complex claims information internally and externally, ensuring effective communication.

What You'll Bring to the Role

1. Expert understanding of D&O and Financial Institutions products, wordings, terms, conditions, and coverages to ensure comprehensive claims assessment and management.
2. Mastery of the claims handling process from notification to settlement and recovery, facilitating efficient and effective resolutions.
3. Robust knowledge of reserving principles and practices, along with a strong understanding of coinsurance and reinsurance applications.
4. Proficient in relevant legal processes and procedures, including litigation management and avoidance techniques such as mediation.
5. Ability to clearly express ideas and messages in both written and spoken English, coupled with strong negotiation skills to manage conflicting priorities and achieve favorable outcomes.
6. Skilled in absorbing and analyzing information to draw appropriate conclusions, and capable of persuading and motivating others to act, even without executive authority.
7. Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.
8. A solid understanding of data analysis, automation, and AI tools is required, with an awareness of ethical AI usage.

What's in it for you?

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.