Financial Inclusion & Tenancy Support Officer

Hollybank Trustees Ltd; Watford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

28 days annual leave (pro rata)

Employer pension contribution up to 11

Job summary

Chime Housing is seeking a Financial Inclusion Officer to support residents in Watford by providing welfare benefits advice, budgeting guidance, and debt management assistance. The role focuses on sustaining tenancies and increasing residents' income with a strong emphasis on customer-focused services.

The position involves working with communities and partners to deliver practical support, manage cases of financial hardship, and promote financial stability for tenants.

Qualifications

• Experience providing welfare benefits advice and income maximisation support.
• Experience working directly with customers in a customer-facing service environment.
• Knowledge of housing legislation, tenancy sustainment and arrears management processes.
• Strong communication and negotiation skills with the ability to support customers through difficult circumstances.
• Logical and methodical approach with a high level of attention to detail.

Responsibilities

• Deliver tenancy sustainment services to customers within their homes and local communities.
• Provide welfare benefits advice and support customers to maximise income and access financial assistance.
• Manage cases involving financial hardship and customers at risk of losing their tenancy.
• Support customers with budgeting, debt management, employment opportunities and reducing fuel poverty.
• Work collaboratively with a range of officers across the Operations Directorate and Finance Team, as well as external agencies to achieve positive customer outcomes.
• Carry out pre-tenancy assessments and provide ongoing support to new tenants.
• Signpost customers to specialist internal and external support services where appropriate.
• Maintain accurate records and ensure referrals and urgent issues are managed promptly and effectively.

Skills

Welfare benefits advice

Income maximisation

Budgeting

Debt management

Communication

Negotiation

IT skills

Education

Level 2 qualification

CIH membership

Tools

MRI Orchard Housing Management Systems

Microsoft Office

Job description

Chime Housing is seeking a Financial Inclusion Officer to support residents in Watford by providing welfare benefits advice, budgeting guidance, and debt management assistance. The role focuses on sustaining tenancies and increasing residents' income with a strong emphasis on customer-focused services.

The position involves working with communities and partners to deliver practical support, manage cases of financial hardship, and promote financial stability for tenants.