Finance & Credit Control Officer

Seymour John Ltd; Cheltenham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

37.5-hour working week

Additional workplace benefits

Job summary

Seymour John Ltd is seeking a Finance & Credit Control Officer in Cheltenham, offering a permanent role with a salary of £28,000-£35,000 depending on experience. The role focuses on invoicing, payments, and credit control within a busy finance team.

The successful candidate will manage billing, Direct Debit collections, and customer inquiries while supporting process improvements and accurate financial records.

Qualifications

• Finance experience including invoicing and accurate financial data management.
• Credit control and debtor management experience.
• Excellent communication and customer service, with professional telephone manner.
• Strong IT skills with Microsoft Office 365, Word and Excel.
• Ability to work independently and meet tight deadlines.
• Proactive approach to problem-solving and improvement.

Responsibilities

• Prepare, issue and reconcile invoices and charges.
• Maintain billing records including discounts and adjustments.
• Process payments, deposits and Direct Debit collections.
• Monitor overdue accounts, payment plans and debt recovery.
• Respond to customer enquiries by email and telephone professionally.
• Investigate failed payments and resolve billing discrepancies.
• Maintain accurate financial records and assist with reconciliations and year-end audit.

Skills

Invoicing

Credit control

Payment processing

Customer service

MS Office 365

Data management

Independent work

Problem solving

Education

AAT qualification

Tools

Billing systems

Finance systems

Job description

Finance & Credit Control Officer | Cheltenham, Gloucestershire | Permanent | £28,000-£35,000 per annum, depending on experience

About the Opportunity

My client is seeking a motivated and professional Finance & Credit Control Officer to join an established organisation based in Cheltenham.

This is an excellent opportunity for someone with experience in finance, accounts receivable, billing and credit control who enjoys working in a busy environment, building positive relationships and improving financial processes.

The Role

As Finance & Credit Control Officer, you will play a key role in managing invoicing, collecting payments and maintaining accurate financial records.

Your responsibilities will include overseeing billing, payment processing, Direct Debit collections and credit control, ensuring outstanding balances are monitored and followed up promptly and professionally.

You will also act as a key point of contact for customers, responding to queries and maintaining positive working relationships through clear, helpful communication.

Working closely with colleagues across Finance and other departments, you will contribute to the continuous improvement of systems and processes, supporting the efficient and accurate management of income.

Key Responsibilities

• Prepare, issue and reconcile accurate invoices and additional charges.
• Maintain accurate billing records, including discounts and adjustments.
• Process payments, deposits and Direct Debit collections.
• Monitor overdue accounts, manage payment plans and support effective debt recovery.
• Respond to customer enquiries by email and telephone in a professional and timely manner.
• Investigate failed payments and resolve billing discrepancies.
• Maintain accurate financial records and assist with reconciliations, reporting and year-end audit requirements.
• Support the administration of relevant customer accounts and associated services.
• Work collaboratively with internal teams to maintain accurate data and efficient workflows.
• Identify opportunities to improve processes, systems and the use of technology.

Essential experience and skills:

• Previous finance experience, including invoicing and accurate financial data management.
• Proven experience in credit control and debtor management.
• Excellent communication and customer service skills, with a confident and professional telephone manner.
• Strong IT skills, particularly in Microsoft Office 365, Word and Excel.
• The ability to work independently, meet tight deadlines and contribute positively as part of a team.
• A proactive approach to problem-solving and continuous improvement.

Desirable experience:

• Experience in billing, fees administration or accounts receivable.
• Familiarity with finance and billing systems.
• Knowledge of Direct Debit collections and Bacs procedures.
• An AAT qualification or equivalent professional finance qualification.

What's on Offer?

• Competitive salary of £28,000-£35, 000 per annum, depending on experience.
• 37.5-hour working week.
• Additional workplace benefits.
• Pension scheme, subject to satisfactory completion of probation.

For further information, please contact Rhian Mountjoy