Finance Business Manager

Becton, Dickinson and Company; Crawley; On-site; GBP 24,000 - 32,000; Full time

Job summary

BD in the United Kingdom seeks a Customer Care Representative to manage customer queries from initial contact through to resolution, including orders, returns, service claims and related system updates. You will own customer care activities, ensure accurate data handling, and meet service levels as part of a collaborative team.

The role emphasizes proactive problem-solving, attention to detail and cross-functional collaboration to improve processes and deliver exceptional customer experiences.

Qualifications

• Experience in customer service, customer care, order management or a similar operational environment.
• Clear and professional communication skills with a genuine interest in providing a positive customer experience.
• Strong attention to detail and the ability to work accurately when managing customer and operational information.
• Confidence managing several priorities while meeting deadlines and agreed service levels.
• Practical problem-solving skills with the ability to take ownership of an issue and follow it through to resolution.

Responsibilities

• Manage customer queries from initial contact through to resolution in a timely and professional way.
• Take ownership of customer care and operational activities, completing work accurately and within agreed service levels.
• Process orders, returns, service claims and related system updates while maintaining accurate information.
• Prioritise daily activities effectively to meet customer needs, deadlines and business requirements.
• Identify and resolve issues early, seeking additional support when needed to prevent unnecessary delays.
• Work with colleagues across the business to resolve customer issues and maintain continuity of service.
• Maintain accurate customer and operational data in line with required processes and BD standards.
• Identify opportunities to improve processes and contribute to a more efficient and consistent customer experience.
• Experience in customer service, customer care, order management or a similar operational environment.
• Clear and professional communication skills with a genuine interest in providing a positive customer experience.
• Strong attention to detail and the ability to work accurately when managing customer and operational information.
• Confidence managing several priorities while meeting deadlines and agreed service levels.
• Practical problem-solving skills with the ability to take ownership of an issue and follow it through to resolution.
• Comfortable working independently while cooperating with colleagues to resolve queries and improve ways of working.

Skills

Customer service

Clear communication

Attention to detail

Multi-tasking

Problem solving

Microsoft Office

Salesforce CRM

Collaboration

Proactive

Results driven

Self-starter

Tools

Salesforce CRM

Microsoft Office

Job description

As a Customer Care Representative you will manage customer queries from initial contact through to resolution while supporting activities including order management, returns, service claims and system updates. The role requires good organisation, attention to detail and the confidence to take ownership of issues while working with colleagues across the business to find effective solutions.(18 month Fixed Term Contract),

• Manage customer queries from initial contact through to resolution in a timely and professional way.
• Take ownership of customer care and operational activities, completing work accurately and within agreed service levels.
• Process orders, returns, service claims and related system updates while maintaining accurate information.
• Prioritise daily activities effectively to meet customer needs, deadlines and business requirements.
• Identify and resolve issues early, seeking additional support when needed to prevent unnecessary delays.
• Work with colleagues across the business to resolve customer issues and maintain continuity of service.
• Maintain accurate customer and operational data in line with required processes and BD standards.
• Identify opportunities to improve processes and contribute to a more efficient and consistent customer experience.
• Experience in customer service, customer care, order management or a similar operational environment.
• Clear and professional communication skills with a genuine interest in providing a positive customer experience.
• Strong attention to detail and the ability to work accurately when managing customer and operational information.
• Confidence managing several priorities while meeting deadlines and agreed service levels.
• Practical problem-solving skills with the ability to take ownership of an issue and follow it through to resolution.
• Comfortable working independently while cooperating with colleagues to resolve queries and improve ways of working.
• Computer literacy with proficiency in Microsoft Office, CRM (Salesforce), Case Management, Email Management, Telephone Customer Service, Time Management, Adaptable
• Collaborative
• Proactive
• Problem-solver
• Results-driven
• Self-Starter

Ready for your next challenge? Across our corporate functions, BD offers opportunities which allow you to deliver results that matter, take ownership of your impact, and grow your career in an organization built for long-term success. As one of the largest global medical technology companies, BD offers the scale, reach and innovation footprint to help you make an impact across healthcare systems worldwide. Without you, advancing the world of health wouldn't be possible. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities., BD is proud to be certified as a Top Employer 2026 in United Kingdom and in Europe, reflecting our commitment to creating an exceptional working environment At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting., To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics., This is an environment for professionals who want influence, accountability and visibility. You'll collaborate with teams around the world, advise leaders and help translate bold strategy into measurable outcomes that strengthen our business and advance healthcare worldwide. See how BD transforms possibility into progress through relentless innovation and purposeful collaboration. See what it means to build the future of health - together with BD.

Hear from Our Associates

• BD attracts people who are genuinely aligned with our BD values. I honestly see this every day in the people I work with, delivering results that matter. Our culture at BD is supportive and collaborative, reflecting my personal values.
• My professional growth has been supported in many ways - from offering opportunities to earn certifications to enabling role changes that helped me develop. Sometimes, this meant a complete shift in responsibilities, allowing me gain new knowledge and explore a different career path.
• In finance, we are not at the front lines with patients or customers. However, we gain a profound understanding of how financial insights can help drive impactful strategies. These strategies, in turn, positively affect healthcare and, ultimately, help people to live a healthy life. It's a rewarding feeling to know you are part of that.
• I was drawn to the company because healthcare is a stable, but growing industry and people need our products and solutions to receive the care they deserve. BD is well respected in the industry, and I feel very respected as an associate of the company. The People Managers at BD treat you professionally and I've had several good managers here.

Mourad Mrabet

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.