Personal Wellbeing Advisor

Ingeus UK; Leeds; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days

EAP support

Private medical insurance

Life assurance

Volunteer days

Eyecare vouchers

Shopping discounts

Cycle to Work

Travel season ticket loan

Long service awards

Salary Finance

Critical illness cover

Dental insurance

Job summary

Ingeus UK is seeking a Personal Wellbeing Advisor to support service users in custody and community settings. You will manage a caseload, complete wellbeing assessments, and create tailored action plans to aid rehabilitation, reintegration and ongoing support.

Based across HMP Wealstun, HMP Leeds and local community sites, you’ll collaborate with probation teams, pre-release staff and other departments, while keeping thorough records and prioritising tasks in a dynamic environment.

Qualifications

• Relationship building with Probation and Service Users with confidentiality.
• Safeguarding awareness for complex individuals at risk.
• IT and administrative skills to keep meticulous records.
• Organisation to manage a busy caseload with detailed records.
• Resilience to stay committed through challenging days.

Responsibilities

• Assessments and Action Plans: complete wellbeing assessments and tailored plans.
• Collaboration: work with internal and external colleagues in a wider package.
• Caseload Management: balance multiple individuals and admin.
• Partnership Working: identify local organisations to enhance service.
• Quality Recording: maintain up-to-date records on IT systems.

Skills

Relationship building

Safeguarding awareness

IT and administrative skills

Organisation

Resilience

Job description

Personal Wellbeing Advisor (Custody and Community)

Salary: £28,755.41

Contract: Full Time Permanent

Location: HMP Wealstun and HMP Leeds and Leeds and Wakefield Community support

Rebuilding your life after sentencing is one of the toughest challenges a person can face. But with the right support, it’s possible. That’s where you come in.

We’re looking for a Personal Well-being Advisor — someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey.

This is a demanding role; you'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps toward transforming their life, it’s a great feeling.

About the Role:

You will support a caseload of service users in custody, previously released from prison, on a suspended sentence or on community orders. Based out of the local probation offices, Ingeus offices and prison sites you will be working collaboratively with pre-release teams, probation and other internal departments to support them on their journey.

You will need to be able to juggle multiple individuals at once, ensuring each person gets the support they need, while keeping meticulous records of every interaction.

You’ll often be able to plan your own schedule, but you will need to be able to prioritise effectively - it’s a challenging role where no day will be the same.

What You’ll Be Doing:

• Assessments and Action Plans: You will complete personal wellbeing assessments and create tailored action plans for each individual you work with. You will guide individuals as per their action plan, helping them reintegrate through practical well-being activities.
• Collaboration: Your intervention may be part of a wider support package so collaborating with internal and external colleagues is a key part of the role.
• Caseload Management: You’ll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Partnership Working: Identify relevant local organisations to enhance the offering to our service users.
• Quality Recording: Keep thorough, up-to‑date records of all your work on our IT systems

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Qualifications

• Relationship Building: You’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way that’s genuine, promotes a sense of trust and is non-judgmental, with particular attention to confidentiality and maintenance of boundaries.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Organisation: You can handle a busy caseload and stay on top of detailed records.
• Resilience: This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.