Accommodation Advisor

Ingeus UK; Reading; Hybrid; GBP 14,000 - 18,000; Part time

Benefits offered by this job

25 days annual leave

EAP Support programme

Private medical insurance

Life assurance

Community volunteering (up to 2 days)

Eyecare vouchers

Online shopping discounts

Cycle to Work scheme

Travel season ticket loan

Long service awards

Salary Finance

Critical illness cover

Dental insurance

Job summary

Ingeus UK is seeking an Accommodation Advisor based at Reading Probation Office to support individuals in housing needs. You will assess needs, plan actions, and work to secure accommodation with partner organisations while guiding budgeting and tenancy decisions.

You’ll coordinate with probation services, local authorities and landlords, manage multiple cases, and ensure timely, quality outcomes through careful record-keeping and proactive engagement.

Qualifications

• Relationship building with stakeholders inside prisons and probation.
• Meticulous record-keeping of interactions and progress.
• Safeguarding awareness for complex cases.
• Willingness to take ownership and deliver results.

Responsibilities

• Collaborate with probation and local authorities to secure housing solutions.
• Manage caseloads and keep on top of admin tasks and deadlines.
• Meet KPI targets and maintain strong time management.
• Maintain thorough records in the IT system to track progress.

Skills

Relationship building

IT and admin skills

Safeguarding awareness

Ownership

Job description

Accommodation Advisor

Salary: £16,005 pa + Benefits

Contract: 20 hours a week Permanent (hours to be agreed)

Location: Reading Probation Office

Rebuilding your life after prison is one of the toughest challenges a person can face. But with the right support, it’s possible. That’s where you come in.

We’re looking for an Accommodation Advisor to join the team— someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about rolling up your sleeves and proactively supporting individuals on their journey towards securing stable accommodation and rebuilding their lives.

About the Role

You will be based from Southampton probation office and will work with a caseload of individuals to provide advice and support relevant to their housing needs. You’ll carry out initial assessments to understand needs and agree an action plan. This may include support to end/sustain a tenancy, find accommodation or basic budgeting advice. Whilst we don’t provide accommodation, we work with organisations that do, and nurturing these relationships is key in this role.

What You’ll Be Doing

• Collaborating with key partners: You’ll work alongside probation and other stakeholders to secure housing solutions i.e local authorities, housing strategy teams and landlords.
• Caseload management: You’ll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Working to KPI’s: You’ll be responsible for meeting performance targets and deadlines. Success in this role requires strong time management, prioritisation, and a results-driven approach to ensure the best outcomes.
• Quality Recording: Keep thorough records of all your work on our IT system, ensuring progress is properly tracked.

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Qualifications

What We’re Looking For:

• Relationship Building: You’re able to connect with people at all levels, engaging with key stakeholders within prisons and probation. You will build relationships with service users in a way that’s genuine, promotes a sense of trust and is non-judgemental.
• IT and Administrative skills: Keeping meticulous records of every interaction within strict set timelines to measure client progress and ensure effective interventions.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks.
• Ownership: You will be the sort of person who thrives on taking ownership, even during the busiest of times and is motivated by getting results.

This role will require flexibility to travel when needed.

We particularly welcome applications from those with experience in housing and an awareness of housing legislation

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reducereoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leaveplus bank holidays, with the option to trade for additional leave.
• EAPSupport programmeavailable 24/7, including 6 free counselling sessions.
• Private medical insuranceandlife assurance.
• Up to2 days of Community Giving (volunteering)each year to support a cause that matters to you.
• Eyecarevouchersto help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work schemeandtravel season ticket loan.
• Long service awardsto celebrate your commitment.
• Salary Financeoffering financial education and advice.
• The opportunity to purchase extra benefits likecritical illness coveranddental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you.